Glasses.comReviews of glasses.com

Wrong prescription sent. Took forever to receive. No human customer service . Txt chat email only. I have spent over a week everyday trying to get just a copy to print of my return label the website has been down for over a week they tell me they're going to text to send me the email. No such thing I will now be calling the credit card company because I have spent days and days and hours and hours going over the same thing. And the prescription glasses I ordered are no good so it's been since the 25th of December. Deplorable.

I ordered glasses on 12/8 and still not have received my glasses!! Absolutely horrible customer service. They provided me with FAKE tracking information. My prescription was verified the same day so there was no issue with that. This site should we shut down as this is a SCAM!!!!!

Deserve less than 1 star. There is no telephone service. Super slow and WORST customer service ever. I received the wrong RX glasses. I need double vision, they gave me single vision glasses. All I wanted was a replacement with the correct lenses / glass but the agent refuse to replace. Offer for a refund but my insurance benefits won't be restored in time to use my benefits for 2021. Customer service refused to help and refused to escalate to anyone who could help. DO NOT USE Glasses.com.

Ordered on 12/31/21. Received email on 1/3/22 that order has been cancelled. No number to call. Rep on Chat said they can't put my prescription into the lens :O wearing glasses for 15 year and never heard that before from any places I have received glasses in the past. When i asked to ship frame only, they can't ship frame only either, need to submit new order, make full payment, they will file insurance and then you hope that they will refund.

I went to this site because my insurance was in-network. I picked out glasses, for $224. Then I applied my insurance. The price then went UP to $281. I looked at my insurance website and it said if I paid for it and applied for reimbursement, then I would have owed Glasses.com that extra money. In short, using insurance makes their prices go up.

Got exactly what I ordered, right prescription that I sent. Looks and feels great and very fast shipping. Highly recommend.

If I could give them less than 1 star I would. The WORST customer service ever. I received the wrong RX and had to argue with the customer service agent, She kept telling me to contact my doctor if I had a problem with my RX. The problem was that they had my RX, verified it, and sent the wrong RX anyway. All I wanted was a replacement with the correct lenses but the agent couldn't grasp what the issue was. I can send back the glasses for a refund but my insurance benefits won't be restored in time to use my benefits for 2021. Customer service refused to help and refused to escalate to anyone who could help. DO NOT USE Glasses.com.

Horrible customer service, they have an "I don't care attitude", slow to ship, even with expedited shipping. I requested three different times to speak with a supervisor...still waiting. Don't waste your time and money with them. Terrible experience.