Glasses.comReviews of glasses.com

Fast, efficient, and a great fit. Highly recommend.

It's a scam. I ordered my glasses almost 2 months ago, order never shipped. Took me several weeks to get them to cancel my order and refund me. Go somewhere reputable, don't waste time and energy with this website.

My daughter and I needed new glasses to start the year. We both ordered glasses the same day. Mine shipped easy peasy. My daughter's need her prescription sent in 5 times in 3 days and then we got an email that it would be 10 business days to process. Not a big deal. We figured mid January they would ship. First of February still nothing. I emailed and they said they were pending and that they would get them out as soon as possible. They showed up 2 days later via next day air. No big deal. My daughter is 15 has been wearing glasses for over a decade and is very careful as she's legally blind and actually enjoys being able to see. She took her glasses off 5 days after getting them to wash her face after school and the weld that connects the frame to the earpiece snapped. I got on with customer service and they apologized and said they'd ship a replacement pair the next day. February 16th I get an email asking why I need the replacement. I replied with all the same information. 4 days later I get an email that they don't have a copy of her prescription and can't make the replacement pair. I submit a copy directly to the email provided. On the 21st I get another email that they don't have her prescription. I submitted it again. The 27 I get yet another email asking why we need the replacement and her prescription. I have completely lost all faith in this company and asked them to cancel the replacement, I'll go elsewhere as she needs glasses now and the tape holding the broken pair together is beyond frustrating.

TL;DR Frames arrived bent. Got replacements. Noticed something was off and after looking at the prescription 5/6 values for my prescription were out of tolerance. Placed my order and the glasses arrived two weeks later. Upon immediate inspection one of the arms was bent. Contacted support and was painless trying to get a replacement. Four weeks go by and still haven't gotten my replacements, and I was getting a "we're working on your order" email every week. Contacted support and said I wanted a refund as it was ridiculous having a not working pair of glasses for 6 weeks. The support person insisted on having her raise to priority of the order to push it soon. By the end I convinced her I wanted a refund and she assured me it went through. Lo and behold I get a notification three days late my order has shipped. It's been two weeks, and I haven't received a refund so its obvious she never initiated the refund request. I installed the lens and immediately noticed something was off. Luckily I saved the receipt and realized that one of the prescription was off. The Sphere, Cyl and axis were outside tolerance ranges for one lens and the Sphere and Cyl were out of tolerance ranges for the other. Gonna contact support again. Hopefully it goes smoothly and they finally give me my refund. If not, I am going to dispute the charge with my credit card company. Seriously I am never going to order from them again and suggest everyone else stay away.

The ordering process was straight forward, and the introduction of insurance was seamless. I am impressed with the turnaround time and so far can only complain that the glasses are overly tight fitting over my ears. The online process does not have the human touch at the final stage...fitting the glasses individually, and that would be welcome as I don't want to damage my new glasses trying to DIY the fit. Overall, I give Glasses.com a 9 out of 10 until they can reach out over the internet and perform that final fit.

Low cost and very knowledgeable.

Great frames and clarity at a great price

the customer service was top notch...