Glasses.comReviews of glasses.com

Glasses arrived and prescription was clearly wrong, left lens was not even close. Returned, and after the glasses were received back, I called to inquire about replacement order. Was told I needed to re-confirm my prescription (?), which I never received an email from glasses.com about. Then, after doing so, I received an email that the frames I selected (and had JUST returned to them) were out of stock...leaving a refund as my only recourse. Nope, never again.

I purchased three pairs of prescription glasses from Glasses.com. I received the first pair today the 24th of February 2023. The glasses are terrific. The frames are awesome made by Ottoto and the lenses are perfect. The customer service could be a little better as far as communication goes because I didn’t receive any emails or updates about my orders. However my first order that arrived is awesome. I’m already looking forward to the other glasses which hopefully will also be just as great. I’m actually happier with the glasses from this company than I am with the pair I bought from my optometrist clinic. The glasses from this company are just a better quality than my $600 pair from the eye clinic. I definitely am satisfied.

Terrible and slow. Refund was never to be found after 30 days of returning product. Slow to ship, no confirmation emails nor communication in the middle.

Entering all of my information and my glasses prescription was easy. The glasses I chose was even nicer than in the picture. The turnout was less than 1 week. I went to Target to have them adjusted but they had never heard of the agreement between them and Glasses.com. In spite of that the Target associate adjusted my glasses and put on the silicone nose pads I need. All in all I’m extremely happy with with my glasses. The best part was that it cost me 1/3 of the price I normally pay.

This site is terrible. Never order from it. I ordered my glasses A MONTH ago, and they have yet to finish PROCESSING. They keep moving the date forwards and when I spoke with their live chat option, they could not even tell me what the problem was. I tried to call them, but they did not respond. I emailed them to demand a cancellation and refund, but I am uncertain if that will ever happen. Fingers crossed.

I ordered 3 pairs of glasses and the company never notified me that they had canceled one or the pairs because it was backordered. Just emails saying it's still delayed.

Easy to order, quick turn around time and convenient

Placed an order earlier this month (2/23). Glasses were shipped to store and were supposed to arrive today. They still haven't even shipped yet. Called to ask where My order is, customer service rep had no idea so I just asked to cancel. No cancellation email, still says processing in my account. Paid nearly FIVE HUNDRED DOLLARS for these glasses and they're nowhere to be found. I've ordered from multiple online vendors and have literally paid 1/5th the cost and they ALL ALWAYS shipped on time if not early. Save your money. This place is actually the absolute WORST.