Glasses.comReviews of glasses.com

Tried to order glasses off this site for an hour, it kept deleting the prescription, lenses or insurance every time we added it to our cart. Tried to use the chat for help, it would not send the message. Tried to call the customer service number, it kept wanting to sell us a life alert monitor. We kept pressing 2 for no, and finally got a real person and they also only wanted to sell us a life alert monitor. We said no we needed help with glasses but they just kept on with their sales pitch. We finally hung up, evidently life alert sales are more important then selling glasses.

Glasses.com is TERRIBLE. I ordered glasses, which never arrived. I've tried emailing customer service multiple times (no response). The chat bot is absolutely useless for anything other than simple tracking. The 1-800 number is a voice response engine, which simply refers back to the website. TERRIBLE CUSTOMER SERVICE !!!! I've posted my experience to Insta, FB, Twitter/X and Reddit. Spread the word - this is customer service at it's worst.

Great selection of frames, prices are really reasonable, turnaround time was excellent. Purchase process was simple, foolproof and love the try on feature.

These are the best glasses I've ever had. The prescription is perfect, and because they accepted my vision insurance, I could afford to add extras like UV protection, anti-glare, and scratch resistance.

It seem that it is common practice for glasses dot com/Lenscrafters to charge for products they don't have and delay on refunding you. They create a horrible system to navigate making the process difficult. Horrible customer service nearly 30 days after the glasses were supposed to be delivered no glasses nor refund. They really don't deserve 1 star.

I was able to search for and find my glasses from home, and see virtually how they would look on me. No hassles, no issues....and my eyeglasses got delivered to my door. Never will I go anywhere else or buy glasses from anyone else. I'm a true believer and a customer for life. Perfect glasses. Perfect experience. Way to go, Glasses.com!

Easy to order. Came very fast. Happy with the product.

Easy to use website. Quick delivery. Good prices.