Glasses.comReviews of glasses.com

My ordered was delayed multiple times. The company is impossible to get ahold of. The phone number, chat, and email links all circle through the same BOT system. When I indicated that I wanted to cancel my order then I said I can chat with a real agent. The agent was obviously also a BOT. Talked to two different agents between the second and third time my order was delayed. Same conversation with the same answers. No way humans would write that way and respond to my questions that way. There is something really wrong with the automation level of this company. When something goes wrong it a real disaster. This was my second order from them and I realize now that it isn't worth the savings in money.

Update: Glasses have just been delayed again for the 6th time with no updates or real responses other than what they copy and paste after every complaint. I want my order cancelled and insurance benefits refunded. These ppl do not need to be in business.

I wouldn’t even give them 1 star. 1 it took 6 weeks to get the glasses. 2 they arrived and they broke within 1 hour 3 no human answers the phones or chats or emails. 4. You’re stuck if u get a bad pair!!! Not worth it. Don’t do it !!!!

Wow my experience the opposite of most here. Actually still dealing with the experience but my nightmare started April 1st & is still going on. If you are ordering regular frames simple prescription should be no problem. I needed prescription Costa glasses for fishing & they were the only ones online. I feel things could have been worked out but helpdesk little information & chatbots could not help with anything. Ordered was delayed out of their control but NO other information like when, why, where do we stand & no where to go to get answers. Most frustrating online experience EVER!

My experience was great because of how easy and fast I was able to navigate through the process of my selection as well the process of ordering my glasses.

I really like the pricing, ordering and shipping process. You had the best price on the product I was looking for. The website was clear and concise and made my shopping experience easy. Once it reached the shipper, it arrived pretty quick.

From start to finish the representative was great. My glasses came and at this time I have no issues. I would highly recommend.

Very easy to use the website