Glasses.comReviews of glasses.com

Bought a pair of the "premium"passes from Glasses USA. shortly after the glasses broke due to a faulty earpiece. I called customer service they said they were going to give me a credit to get a different pair. I've had three different conversations via text message It finally got a hold of one person and all three of them told me they were going to do something that they never did I have all this on a paper. Hands down the worst customer experience I've ever dealt with every single time. I've never left a bad review in my life but this company does not do anything they say they're going to do at all. Horrible service.I have always used eyebuydirect, 11 pair of glasses from them so I thought I'd give somebody else a shot. Don't expect Glasses USA to follow through on anything they say. Talk to three representatives got three stories got lied to each time classes USA is extremely unprofessional does not honor their own policies at least their customer service reps do not. And the glasses are ordered way over a month ago still haven't showed up.

To Whom this may concern: The bridge on my glasses had broken off. I Went to the VA center here in Lawton Ok. They were bot able to fix them, but I was given a number to call and the young lady name was Mrs. Tia Wilson. She made me feel good from the start. She had reassured me that she would do everything in her power to make sure that my glasses were taken care of and it was. I rated her a 5 Star because she is a STAR!! Thank you so much Mrs. WILSON for taking of me. Thank you!! Michael Hamilton

Great online merchant our family has used many times and every purchase from glasses.com delivers high satisfaction. I especially like their “no questions asked” return policy and the ability to quickly reach a technician or sales person for help. Glasses.com is the modern way to buy eyewear

For the most part, the website was easy to navigate. However, when it came to actually choosing my frames, there was no way to confirm which size I ordered until I received the confirmation email. Nothing prior to billing listed this information. This was an issue because the style of frame I choose had many different colors to choose from and only two sizes, which did not come in every color. Fortunately, I received excellent customer service. I ordered my sunglasses on a Saturday after customer service hours and did not expect a response until Monday. After I received the confirmation email and noticed my error, I immediately emailed customer service to cancel my order. By the next day (Sunday), I received an email from Piper about cancelling my order and she also sent a link to the correct size frame, which I then ordered. My sunglasses were shipped to LensCrafters, which was very convenient, arrived faster than estimated, and were beautiful. I’d order again from Glasses.com!

Site easy to navigate. Easy ordering and fast shipping

Large Selection, great pricing and speedy shipping

Amazing service fast delivery

I have had the same prescription for most of my adult life. I have had 2 sets of glasses delivered, both had the wrong prescription. Normally I would think it was user error or something, but I quoted the prescription details over the phone directly to a rep for the second pair. This site was already awful for the sheer fact that discounts mean nothing using insurance money... But apparently they can't even manage to send a usable pair of glasses. Stay far far away.