GivebutterReviews of givebutter.com

My overall experience with Givebutter has been terrific! I'm impressed with the way the solution has grown in the almost two years since I started using it. Givebutter making the courageous decision to share the app for "free" has been a blessing for my little nonprofit. When I need Givebutter support, every rep has been prompt, courteous, and delivered a perfect solution. It's great that Givebutter has added so many modules like auctions and continues to add new features. However, there are some items that most of us low to midrange users need to be addressed: * The Giving Hub pages need to be configured to allow users to customize the pages so it can better integrate with users' existing web pages and provide a consistent experience across the three Giving Hub pages. * Those of us using ticketing need Givebutter to deliver on being able to assign a Fair Market Value to items. (see "Fair Market Value / Deductible Amount (per item/ticket)" and "Per-ticket customizable receipts" post which includes screen shots of a sample FMV implementation from a competing solution. When those issues are addressed, my review will absolutely be 5-STARS!

Working with Stephanie, my Givebutter Success Specialist!

Fast and helpful chat support! plus a sleek interface and brand trust.

Givebutter has been a game changer for us. It's an easy and intuitive platform that helps us raise even more money for kids with cancer.

Our answer is really closer to 4.5. The experience with Givebutter was great. The only downside was that individuals were unable to see who donated on their behalf. We had to send updates to everyone, which was not the best use of our time.

We are a tiny, volunteer-run nonprofit organization that depends on fundraising to exist. We lost hundreds of dollars in potential donations--along with experiencing deep embarrassment at our event--due to GiveButter's admitted mobile platform glitch where our guests were not able to bid live on silent auction items at our event. We had a piece of artwork that went for grossly under its listed value due to the inability of people at our event to bid live. A river rafting package ended up going for only half of its value. The organizations that generously donated these items were appalled, and we were deeply embarrassed. Generally, the idea with a silent auction is that people are able to give, not get a deal. What could I tell them except that GiveButter screwed up. On top of that, I can't tell you how much time I have spent scrambling to recover with our guests and donors during a time when I should have been focused on thanking folks for their generosity. Getting any kind of customer service--during the glitch and after--was a joke. They have yet to apologize for the issue. Instead, they offered to refund our service fee plus a $69 "donation." I've spent literally hours trying to use their chat feature, and no one returns my emails. We are an extremely small nonprofit organization doing all we can to keep on our feet and keep our organization afloat. This silent auction was vital for our survival, and GiveButter flat out screwed us.

GiveButter's Auction system completely tanked during our in-person event and it devastated our fundraiser. We are in shock by how bad the failure was and how pathetic GiveButter's customer service was afterwards. We will never use them again and recommend others avoid their service at all costs, especially if you plan to use the Auction feature. What Happened: Everything leading up to the event worked as expected, however, when our patrons accessed and placed bids on our items during the in-person event, they experienced a backend system failure that locked them out of bidding: 1. Upon placing a bid for an item, users were asked to create an account and place their bid which they did successfully. 2. When they were auto-alerted that they had been outbid and prompted to place a new bid, they were again directed back to the Auction landing page, but they couldn't place a bid without being prompted to again, "Create an Account" 3. When they did start the "Create an Account" process, their information pinged back as already having an account. However, their original login information did not work or verify as an existing account. 4. Our event was attended by more than 100 donors and not a single person was able to place a bid because of this account loop malfunction. 5. This seemed to be a non-issue for people at home using computers, which led us to believe this is a mobile-compatibility issue when using a mobile web-browser. There is no indication on the website that the mobile app is required to make auction access available on phone devices. How GiveButter Responded: Four days after our event, a GiveButter team member replied to our service request email and said, "Our engineering has identified some issues in the UI that caused the errors for your event, and we're so sorry about that," and offered to refund only $69 in compensation. While the gesture was appreciated, is less than 5% of the value of our auction items - that no one was able to bid on during our event due to GiveButter's system failure. It devastated our event and the fall out for our non-profit was serious, embarrassing and costly. There hasn't been follow up from customer service after their "refund" was issued. We are still sorting out the aftermath with our donors and auction participants weeks later... Based on our experience, use GiveButter at your own risk, do not expect a prompt reply, and do not expect a fair customer service experience or a reliable user experience for your donors.

Trying to work with this Company but no live person to speak to. How can I run campaigns with bad customer service? What would donors do? I spent almost two hours on a chat waiting for responses and the nice agent said they have a small team and continued to apologize. Significant wait time between responses from agent. The he simply sent links they didn't answer the specifics. Again would have been a short phone chat. Obviously, this Company spent much of the funding on Marketing, SEO, and flashy website. Whet about good old fashioned reasonable customer service?