GivebutterGivebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers.
Givebutter (givebutter.com) has 381 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Len
It was the first fundraiser of this type we have done. It was easy to set up and run. We were very pleased with amount we raised. The biggest drawback is the incessant spam thaGiveButter.continues to send.
Response from GivebutterOct 10, 2023
Thanks for sharing this. You can always opt out of our newsletter by clicking "unsubscribe" at the bottom of the message. I hope this helps!
Melissa
We had such a wonderful experience using Givebutter for our online auction. Stephanie was wonderful in assisting us with set up and any questions we had along the way.
Response from GivebutterSep 5, 2023
Thanks so much for sharing this! We think Stephanie is pretty butter-ific too!
Apple P.
I had applied for an account to raise funds. They suspended my account without cause, as soon as the account was created. They said they don't feel safe having me raise funds, and it is for the safety of the community that I not have an account. I provided the documentation that was needed. Someone is telling lies, and not being truthful, and this is slander.
Response from GivebutterSep 1, 2023
Thank you for reaching out. Givebutter takes the safety of our users and donors very seriously and has a formal system in place to review campaigns. For more information: https://givebutter.com/terms
Geoff
EDITED AND UPDATED: I continue to receive unsolicited email from a perfect stranger purporting to raise money for a sports team I have never heard of that is halfway across the country from me. The unsubscribe link in the emails does not work -- it produces a DNS error. I have emailed the company asking to be permanently removed from any emailings but have not received any response. I do not know where this company, or this perfect stranger seeking to raise funds for a team I have never heard of, acquired my email address. Anyone considering using this company should be aware that you run the risk of angering your potential donors with unwanted spam. Be further aware that their purported unsubscribe links do not work, and that their site does not have any link for a user to request that emails be stopped. It looks like a pretty irresponsible organization to me. UPDATE: Trustpilot has advised me that "givebutter.com has flagged your review because they don’t think it’s based on a genuine experience." Nonetheless, I have now provided to givebutter the information requested in their reply (namely, the addresses I used unsuccessfully to contact them and request removal). Givebutter has now responded, "Thank you for providing that additional information. Our engineering team is looking into the unsubscribe link to make sure it functions properly in the future. Miranda has also been informed that her email is not reaching the intended recipient. We appreciate your concern over this and for bringing it our attention." I remain concerned about the issues I raised, and the number of unanswered questions that are still there. What process (if any) does givebutter use to scrutinize lists of addresses submitted by fundraisers to avoid spam? Why does the unsubscribe link on the unsolicited email only generate an error message? Why is there no policy concerning spam posted on the givebutter web site? Why is there no link or contact address on the web site for users to request removal from givebutter mailings?
Response from GivebutterAug 29, 2023
Thanks you for providing additional information. It looks like the young lady in question - Miranda B. - input your email as a donor invitation in error. I've removed your email from our system, but you may still receive a few automated emails before that takes affect. Could you please let us know what email you tried to contact us at? We don't have any records of communication from you about this topic. You can send that info to [email protected]
Luis B.
Because they suspended my account and they returned the donations I had, someone give me an explanation
Response from GivebutterAug 11, 2023
After reviewing your account, we are unable to process these or any other future payouts on Givebutter. All available funds have been refunded, and no further donations will be processed.
Tara Blastick M.
The staff is amazing. Super helpful and the design team has created an amazing auction tool in a limited amount of time. They have thought through so many details and love that they are constantly working to improve their product. Can't wait to see the upgrades next year :)
Response from GivebutterJul 25, 2023
Thanks for buttering us up! We're so glad the Auction feature is working well for you. Lots of great updates to come as well, including the ability to add bidders manually and additional reporting options.
Felicity
The customer service is stellar! And the platform is so easy to use and clean-looking!
Response from GivebutterJul 19, 2023
Thanks for this glowing review and congrats on meeting your match campaign goals using Givebutter!
Joseph
The chat response to issues in real-time was very helpful. Ok
Response from GivebutterJul 19, 2023
Thanks for sharing this! Glad to have you in the Givebutter fam!
