GivebutterGivebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers.
Givebutter (givebutter.com) has 381 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Barbara W.
I like Givebutter because of the prompt customer service -- either a chat or a human when needed. And the platform has a lot of flexibility.
Response from GivebutterFeb 4, 2026
Such a beautiful feedback, Barbara! We’re so happy to hear this. It really makes our day to know that our customer service has been helpful and that you enjoy the flexibility the platform offers. We hope your fundraising continues to be successful and full of wins!
Jeannie
Eve and all the technical staff with whom I have worked have demonstrated a solid knowledge of the product, respond promptly, provide clear answers.
Response from GivebutterJan 24, 2026
Aww this is so sweet of you, Jeannie! We’re thrilled to hear you’ve had such a positive experience with the team. Thanks so much for taking the time to share this. It truly means a lot! 💛
Jon P.
In addition to having a great platform, Givebutter nails the number one differentiator in professional services and support: responsiveness. We are new to the platform, but any time I've had a question, large or small, I'm immediately visited by a magical Givebutter sprite that walks me through things.
Response from GivebutterJan 15, 2026
Jon, this made our day! I love the idea of a magical sprite helping out. I’m so glad we could jump in quickly whenever you had a question. Super excited to have you here, and always happy to help as you get settled in.
Rose B.
All of my questions were answered in a timely manner. Excellent customer service.
Response from GivebutterJan 15, 2026
Thank you so much, Rose! Really glad all your questions were answered and that everything felt timely and smooth. Appreciate you taking a moment to share this. Always happy to help anytime
John W. S.
The app is easy enough to use, however, at the very end, GiveButter adds 15% to your donation. They tell you early on that, for example, on a $55 donation, there will be a $1.95 handling charge, and at the very last step, they tried to add $10.20 to our donation. No previous notice on a "tip". Very deceptive.
Response from GivebutterJan 15, 2026
Hi John, thanks so much for sharing your thoughts. We’re really sorry this wasn’t the experience you expected. Transparency is super important to us, especially when it comes to fees. Organizations and donors both have options when it comes to tips; orgs can choose to disable them or hide them from supporters, but many decide to include them because tips help keep our low-cost model running. We want to keep creating a platform that’s easy and affordable for everyone. If you were a donor and accidentally left a tip, you can always reach out, and we’d be happy to refund the tip while keeping your donation as is. We really appreciate your feedback and are always looking for ways to make things clearer and easier.
Nina D.
The interaction with agent Jasmine was excellent. Very professional and friendly. Communication was maintained every step of the way, even in the long pauses when research was being conducted. A+++ rating from me.
Response from GivebutterJan 15, 2026
Thank you so much, Nina! This means a lot. I’m so glad you felt supported and kept in the loop the whole time, even during those little pauses while we were digging into things. We’re always here if you need anything
Molly
Sheilla was an amazing and helpful person, fun to talk to. A real human - I believe!!! Answered all my questions.
Response from GivebutterJan 15, 2026
Aww, this absolutely made my day! Thank you so much, Molly. I’m really glad I could help and that our chat felt easy and fun. Really appreciate you taking the time to share this. Always happy to help anytime
Jeannette E.
This company fraudulently added a commission to my donation amount. Who tips on a donation ???? Never knew this happened until I saw my statement. Company states they will refund the amount, NEVER HAPPENED. Steer away from this company. Find an honest fundraiser instead. If not, prepare yourselves to be hit with a 15% tip you never authorized.
Response from GivebutterJan 5, 2026
We’re so sorry this experience was frustrating, Jeannette. That’s absolutely not how we want our donors to feel. We do our best to make everything as transparent as possible, which is why tips are clearly shown during checkout and on your receipt. Organizations have full control over whether tips are enabled, and donors can always opt out. Many organizations choose to include tips because they help sustain our low-fee model and allow us to continue offering the platform at minimal cost. If a tip was added unintentionally, we’re absolutely happy to refund it right away. We couldn’t find any communication under your full name on our end, but if you reach out to us directly at [email protected], we’ll be happy to investigate further. Also, just a note, if a tip was refunded right away, you might not see a separate debit and credit on your statement. If refunded via reversal, the tip amount is simply deducted from your original donation. We’d appreciate it if you could check your statement and get back to us so we can make sure everything is resolved. Thank you so much for bringing this to our attention. We really value your feedback!
