GivebutterReviews of givebutter.com

Response from GivebutterMar 18, 2026

We’re really sorry this was your experience, David. That’s definitely not how we want things to feel. Just to clarify, tips are always optional and can be adjusted (including set to $0) before completing a donation. We understand they can sometimes be easy to miss, and we’re always working to make this clearer and more transparent for supporters. We give organizations the option to remove tips from their pages, but many choose to keep them because tips help sustain our low-fee platform and allow us to offer our tools without requiring mandatory fees. If a tip was added unintentionally, we’re more than happy to help review and refund that for you. You can reach out to our support team at [email protected] or chat with us anytime. We’re here 24/7 and happy to help 💛

Response from GivebutterMar 18, 2026

We’re really sorry to hear that your experience felt this way, Bibby. That’s definitely not what we want anyone to feel. We’d truly appreciate the chance to understand what went wrong and see how we can make things right. If you’re open to it, you can reach out to us at [email protected] or chat with us anytime. Our team is here 24/7 and always happy to help. Your feedback means a lot to us, and we’re always working to improve.

Response from GivebutterMar 10, 2026

Hi Julian, thanks for sharing your experience. We appreciate you taking the time to leave feedback. Tips are completely optional and help keep the platform free for the millions of nonprofits and fundraisers who rely on it. Donors can always adjust the tip amount or set it to $0 during checkout before completing their donation. If a tip is ever added unintentionally, please feel free to reach out to us anytime at [email protected]. Our team is available 24/7, and we’re always happy to refund the tip while keeping the rest of your donation intact. We appreciate your support of the fundraiser and for taking the time to share your feedback.

Response from GivebutterMar 10, 2026

Hi Charlotte, thanks for sharing your experience. We’re sorry to hear that this was frustrating. Tips are always optional, and donors can choose whether or not to add a tip or cover processing fees during checkout. If something didn’t look right with your transaction, we’d really appreciate the chance to review it with you. If a tip was added unintentionally, we’re always happy to refund it. Please feel free to reach out to our team at [email protected] with the email address used for the donation, and we’ll gladly take another look and help however we can. We appreciate you taking the time to share your feedback.

Response from GivebutterFeb 25, 2026

Lisa, this is so lovely! We’re so glad Givebutter is hitting all the right notes for your nonprofit, from the intuitive interface to the fun vibes. 💛 We’re thrilled you’re discovering all the extras and enjoying the journey with us. Thanks a ton for sharing your experience!

Response from GivebutterFeb 25, 2026

Ahh, Maribel, your message totally made our day! We’re thrilled Joyce and KK could help turn a tricky situation into something smooth and simple for you. And we love that you’re enjoying the mix of our AI Mr. Butter and our “flesh & bone” humans; definitely the dream team combo! Thank you so much for sharing your experience; it really means the world to us. 💛