Frank L L.
I have had my system for less than a…
I have had my system for less than a year. Today my panel went on battery power after a brief power outage (less than 5 minutes). When I call support I was told it would take 24 hours to recharge. When I asked why it didnt go back on AC right away I got a comforting "I dont know. An hour later the system was dead. Calling again and after 47 minutes I was told a tech had to come out in two days! A down system 2 days? Keep this in mind when considering GHS.
Response from GHS SecurityMar 21, 2019
Frank, Thank you for being a valued customer of GHS, and for providing us feedback in the form of this online review. We sincerely apologize that you have had issues with your equipment and your security panel, and are fervently working to resolve any and all problems you are experiencing. We will do whatever necessary in order to accommodate your requests and bring you back to 100% customer satisfaction with the services we provide to you and your family. I was able to locate your account, and have escalated your issues with a Customer Care Manager; we will be in touch with you as soon as possible. I appreciate your ongoing patience as we work together to obtain resolution for you. We greatly appreciate your business and thank you for being a valued GHS Customer; your satisfaction is our #1 goal. If there’s anything else that I can do for you while we work on a solution for you, please do not hesitate to reach out to me directly at [email protected]. Here to serve, GHS Security