GhostBedReviews of ghostbed.com

Response from GhostBedJun 23, 2026

Dear Joseph,Thank you for replying to my request for information so I could personally review your account history for Order #181151GBUS.I want to clarify that our 101-night money-back guarantee is never voided by a pricing inquiry. Our policy simply states that we do not price-match external retailers. To show our appreciation for your business and bridge the pricing gap you found, I personally reached out to you on June 5, 2023, to offer a $300 manager gift card.Our records show that this resolution was accepted, and the $300 gift card was fully redeemed on June 27, 2023, to purchase a weighted blanket and a sheet set.We always want our guests to feel valued, and I am glad we were able to provide a solution that allowed you to add more GhostBed comfort to your home. If you have any further questions, please feel free to reach out to me directly at [email protected] regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 26, 2026

Mike, thank you for sharing your feedback from June 2023. Being double-charged is a severe billing error, and making you wait 15 days to get your own money back for our mistake is completely unacceptable. Since this occurred, we have fully automated our financial system to ensure duplicate billing issues are flagged instantly and refunds for company errors are expedited immediately.Because we never received a reply to our request for your order details, we haven't been able to audit this historical file. I want to personally ensure your account was fully credited and squared away. Please contact me directly at [email protected] with your original order details so I can verify this for you.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed

Response from GhostBedJun 26, 2026

Alisa, thank you for sharing your feedback from June 2023. Reading about your experience is incredibly frustrating, and I want to apologize sincerely for the terrible service and completely false information you were given just two days after your delivery.To be absolutely clear to you and anyone reading this today: we do not block customers from returning a mattress under our 101-night sleep trial, regardless of what conversations happened during the sales process. Telling a customer who has only had their bed for 48 hours that a return is impossible is completely unacceptable and entirely against our corporate policy. Furthermore, our sales experts are supposed to guide you to the correct mattress for your physical needs, not argue over what was said on past phone calls. We have since completely overhauled our agent consultation training to ensure full transparency and accountability from the initial call to delivery day.Because your Trustpilot profile lacks the historical information needed to pull up your account, we previously reached out to request your order details but did not receive a reply.Even though this occurred three years ago, I want to personally audit your file to ensure your return was eventually honored and that your account was fully refunded as it should have been. Please contact me directly at [email protected] with your original order number so I can investigate this for you immediately.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed

Response from GhostBedJun 26, 2026

Kathy, thank you for sharing your feedback from March 2023. I am very sorry to hear that your King size pillowcases did not fit properly and that you encountered a rude customer service experience.A King size set should always include properly proportioned pillowcases that fully cover your pillows, and our team should have immediately investigated if a packaging or manufacturing sizing error occurred on your order. Regarding our return terms, while our mattresses include a sleep trial, smaller sleep accessories like sheets are final sale due to strict hygiene and health regulations. If an exception is made for unopened items, carrier freight and restocking costs do apply, but our team should always explain these policies with absolute kindness and clarity. We have since completely overhauled our agent phone etiquette training to ensure our customers are treated with the respect they deserve.Because your Trustpilot profile lacks the information needed to pull up your account, we previously reached out to request your order details but did not receive a reply. Even though this occurred several years ago, I want to review your file to see how this sizing issue was handled. Please contact me directly at [email protected] with your original order details so I can personally investigate your case.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed

Response from GhostBedJun 26, 2026

Daniel, thank you for sharing your feedback from May 2023. I am very sorry to hear that your mattress topper arrived with a defect, and I want to firmly clarify our actual safety and warranty practices for anyone reading this review today.While our smaller sleep accessories are final sale due to strict hygiene and health regulations, that policy never applies to defective or unusable items. We stand entirely behind our product quality. Our team is fully trained to identify manufacturing failures and issue swift replacements or full refunds immediately.Because your Trustpilot profile lacks the historical details needed to find your order, we haven't been able to locate your account. Even though several years have passed since your purchase, I want to ensure you were taken care of. Please contact me directly at [email protected] with your original order details so I can personally investigate this and resolve it for you.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed

Response from GhostBedJun 26, 2026

Rob, thank you for sharing your feedback from May 2023. I am very sorry to hear that you were dissatisfied with the quality of your mattress, but I want to firmly clarify our actual return practices for anyone reading this review today.We do not use 'legalese' or hidden loopholes to deny returns on our beds. All GhostBed mattresses come with a genuine 101-night sleep trial, and we regularly coordinate mattress pick-ups and full refunds for customers who find the bed is not a perfect fit for their comfort needs. We never want our terms to feel confusing, which is why we have since completely simplified our policy language and made our trial terms highly visible on our website before checkout.Because your Trustpilot profile does not contain enough matching information to pull up your account, we previously reached out to request your order details but did not receive a reply.Even though this purchase was made three years ago, I want to personally audit your file to ensure your mattress return was ultimately processed and refunded exactly as promised. Please contact me directly at [email protected] with your original order details so I can look into this for you.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed

Response from GhostBedJun 26, 2026

Laura, thank you for sharing your feedback from April 2023. Receiving a topper that resembled a basic egg-crate foam piece, mismatched your bed size, and arrived with a soiled cover is a completely unacceptable product experience. Furthermore, the explanation you were given by our representative regarding 'manufacturer variations' was entirely incorrect, and I apologize sincerely for that misinformation.While we do utilize multiple North American manufacturing facilities to build our products, every single GhostBed topper must strictly match the exact specifications, premium zoned contours, color, and pristine cleanliness showcased on our website. We do not tolerate unauthorized design deviations or dirty packaging. Since 2023, we have implemented rigorous quality control checks at every single factory warehouse to ensure our customers receive the exact premium product they ordered, with absolutely no surprises.Because your Trustpilot profile lacks the historical details needed to locate your order, we previously reached out to request your information but did not receive a reply. Even though this occurred three years ago, I want to personally audit your file and investigate this factory error. Please contact me directly at [email protected] with your original order details so I can look into this for you.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed

Response from GhostBedJun 30, 2026

Marie, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your purchase, return experience, and your interactions with our customer service team. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the communications surrounding your purchase and return, and the concerns you raised so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])