GetOEMParts.comReviews of getoemparts.com

We ordered a part that didn't work for what we needed. Paid shipping to get it and have to pay shipping to return it. We want to return it and need an RA #. We have called over 5 days and each time been on hold for 2+ hours and then the phone disconnects. We have sent 3 emails requesting assistance getting an RA #, and had no response. The return window expires soon, and we cannot return it without this. Poor customer service at best. Very disappointed with the customer care aspect. Follow up-was requested to email them with order info. Sent info and email came back as "undeliverable-bad address or unable to receive mail"

I was beyond frustrated when the part I ordered through the web site was not the right part, even though the site said it did. I do have to hand it to Matt in customer service, I was not happy and was not calm, he calmed me down and was able to refund my part and pay for the shipping too. This experience would've been a 1 or 2-star without the professionalism of Matt.

Just read the other reviews. I I think those reviews speak for themselves. You can do as you wish but I would highly recommend that you DO NOT deal with these people. Their customer service is terrible; they are VERY RUDE and dismissive when you finally do get to speak to them. I put in an order for almost $500.00 and due to their lack of service or care I had to go to another supplier, who by the way was MORE COMPETITIVE in price and light years ahead in customer service. As mentioned, make your own decision but I would, after being in the collector car business for more than 50 years and counting, personally not recommend them.

Getoemparts.com is not a scam,I just ordered a part 9/2020,I ordered a wrong part,they actually double check the order by Vin# before they process it,turns out it was the wrong part I checked,they sent me an email to let me know and sent me the right part,thankful for that,customer service,shipping was Excellent, will definitely order my parts from them,100% Legit Company They deserve more than 5 Stars !!!!

You're taking a very big risk with these fools if your part along with time is of the essence. They do not deliver on time, do not answer calls, and do not call back to provide updated parts status. This apparently has the makings of a fake scam/pretend company with unprofessionals at the helm, not even deserving of a one-star rating.

DON’T WASTE YOUR TIME WITH THESE CLOWNS!!!!!!!! Ordered a part for my SUV. Website said item was in stock. 8 DAYS LATER.. I get an email telling me they had to special order my part because it WASN’T in stock and it would take 3-5 days for them to get it in and then they would ship it to me. That’s 8 days to inform me + 3/5 for them to get it and 3/5 to ship it to me. THAT’S 18 Days!!!!!!! Nobody answers the phone there. They don’t respond to emails. SOOOOOO DISAPPOINTED!!!! Order at your own risk and expect BS to follow!! Follow Up: Finally received part 9/3/20. Ordered 08/17/2020. Expected delivery was 8/26/20. That’s 17 days to save $20.00 for something the dealer could’ve had in 2 days. Shame on me!!

I place an order for my Pontiac Solstice Grille, part # GM15265487I on July 12. I received a wrong part (GM#95991482, something for Chevy Cruze) instead of the grille on July 16. I've requested several times via email and their web page to change the part. Nobody answers neither emails nor their customer service phone.

Bought a replacement pony light for our Mustang. The image it projects is half the size of the other doors, is blurry and not bright. Sure, it was cheaper than having the dealership replace it, but next time we'll spend that money. The only up side ? It was easy to install, but again...pony light...so it just plugs in.