GetOEMParts.comReviews of getoemparts.com

This company is a scam! Order#394492 Like many others I am here because I ordered a part and have been unable to contact this company in any way. Phone number just repeats a recorded message over and over, email results in no reply, and “live chat” times out after about a minute and kicks me out. Haven’t been able to get an answer form anyone and now I will be disputing the charge with my credit card company. Hopefully I am able to receive a refund but avoid this company at all costs. They have no parts in stock regardless of what their website says. I will be reporting this to the BBB as so many others have. Don’t believe the positive reviews on here. They are very likely posted by company employees. Update (6/8/22): I just received a tracking number (9400109206446502110235) which states a shipping label was created, but is not yet in the system. At this point I would be EXTREMELY surprised if it was the correct part I ordered and I am 99% certain that this is simply a stalling tactic on the behalf of getoemparts.co*/Tasca Auto. I already opened a dispute with my card issuer and will NOT be closing it until I receive the correct part. Still have not heard back from this company and their phone service and “live chat” function remains inoperable. I’ll update when the USPS receives the “package”. If I am incorrect and this is the correct part I will be updating this to a 2 star rating as it was still the worst experience I’ve ever had ordering ANYTHING online. UPDATE: 6/13/22 OK, so it’s time for me to eat some of my words and admit I may have been a bit too harsh on this company. I received the car part I ordered and much to my surprise, it was the correct part! I’m still extremely displeased with the lack of communication and poor customer service with this company, but I no longer believe this to be some fly-by-night scamming operation. It seems, at least in my case, that this is a real company with real car parts. Overall I’m just glad my money wasn’t wasted and I will be closing the dispute with my card issuer. I have no problem admitting my mistake and I just hope they make improvements to their customer service department.

I will just say that customer service changed when I posted a negative review. I work in customer service and I suppose I just expect too much. I expect to be able to contact the person that takes my money. Maybe the problem is with Microsoft because I can not load the web site, I keep getting malicious URL messages. I received 3 emails in a day so my concerns have been addressed. From what I saw on BBB, and the negative posts I was concerned at the lack of response. I know you live or die as a business by your customer service. You can have the best product in the world, and the fastest shipping available, if if you lose trust...you lose customers.

It would be nice to get a tracking number so I can track my shipment.

So I was looking at Ford remote key fob's , GetOem had the best price and used factory parts. I placed an order for four of the remotes, it took over a month to receive the parts but they were exactly as described. If you are in no hurry I guess it was a good deal, I paid about half price compared to my dealer cost.

I placed an order about a week ago and was trying to get a status update on my order I have yet to receive a tracking number and cannot find a customer service phone number to contact the company.

This is an update to my previous one-star review. After more than a week and a couple of emails, I received a message from them with the order number, letting me know that the product will be shipped shortly. It took another good number of days until I received the email with the tracking number. Not long after that UPS send me an email confirming the package was on its way. When I received the package, it originated at a third-party company, not the one I ordered from. I checked it online and the price was the same, but shipping was three times less. What I think is that these guys sell products they don't actually have in stock. After the order, they contact other companies that carry the product, wait until it is shipped to them, and then ship it to the customer. The shipping is so high because it has to cover two shipping fees. I received a new product, but missing an element that the website stated it would contain. All this process was long and confusing. Too bad for a company to handle its customers this way.

I guess I’m not the only one who ordered parts on 04/02/2021 but I’ll give them the benefit of the doubt and just wait and see what happens

Very quick to ship out. Prices are reasonable. When I received them I noticed one of the Louvres was broke. I messaged then 2 times about replacing the one and sent picture of it and copy of email where I ordered with order #. To this day haven't gotten a response from them or anything.