TroggIII
Nothing but false information and false promises!!
I placed Order #575137 after GetOEMParts' website indicated the parts were available and expected to ship within a few business days. Instead, I experienced over two weeks of delays, conflicting information, and repeated promises that the order would ship "this week" or within "2-3 business days." Each time I contacted customer service, I received a different explanation, and eventually they admitted they still didn't have all of the parts and couldn't even provide an estimated shipping date. One representative even acknowledged, "We can't always go by what the website says," after I questioned why their website listed several parts as compatible with my vehicle while they claimed otherwise. That statement alone made me lose confidence in the accuracy of their website. When I finally requested to cancel an order that had never shipped, the response wasn't an apology or a solution. Instead, I was reminded about the possibility of a 20-25% restocking fee, despite the fact that the delay was entirely on their end. Ironically, the cancellation policy they attached stated that orders may be canceled before shipment. Only after I sent a formal demand letter documenting the timeline of delays, contradictory information, and my concerns did the company cancel the order and process a full refund. I appreciate that they ultimately refunded my money, which is why I'm not questioning their integrity in that respect. However, the overall shopping experience was frustrating, communication was inconsistent, inventory information proved unreliable, and customer service failed to provide accurate or timely updates. Based on my experience, I cannot recommend GetOEMParts.