GetOEMParts.comReviews of getoemparts.com

This company is a joke. I ordered a "in stock" part and days later told it had to be "special ordered". Sent several messages Which were unanswered. Using the address listed on the website of 33 Sharpe Dr. Cranston, RI 02920, I was able to trace this to Taska collision center with a telephone number of (401) 681-1296. I also noticed that if you click the return form it comes back to a with an address of 66 Stamp Farm Rd Cranston, RI 02921. they also operate under another website called tascaparts.com with a 3rd address of 25 slater Road, Cranston RI 02920. I first called the Collision Center that admitted they sold parts but then changed their story saying they have nothing to do with the internet sales and the website (Their address on the site itself). I advised I wasn't going to get the runaround and had no problem talking to the RI Attorney General's Office. I was then given a number of 401-681-1300 and told that was the main company number over all sales. I called the number and hit prompts to go to the internet sales, which has a recording their phone system is not working and they are working to get this fixed!! I then went to the online chat and waited. The rep came on using a bunch of excuses, until I advised I was calling the Attorney Generals office of RI as soon as I was done. I was then given a full refund immediately to my Paypal account. I wish I would've read these review first as it seems like this company has a habit of taking peoples cash with nothing in stock and no way to communicate to get anything resolved. If there was a -5 star, that would be the one I clicked above!!

Fast delivery and great service

They are scam. Just read the their reply to my review. They thinking "I feel you did not receive the service or assistance you requested". They did not shipped my order after a month while have my money in their pocket. I think due to their awful service they got too many call and their solution was just putting all callers auto respond message. What you expecting me to do? Somebody talk to me over the chat after hours of being wait. They act unrespectfully for the time we wait on part and online for them to get just in talk. Absolute rubbish business.

They do not have a phone customer service. You have to wait for over 30 minutes on a live chat or email them. Waited over two weeks and spent time on chat for them to say the part was sent from molar to them on Friday and should send it to me after they receive it.

I recently placed an order with them automatically thinking they had or had access to the part. It turned out they didn't and was notified within a few short days of that. Otherwise a very normal experience - communication was fine and the refund was acknowledged immediately. We'll see how quickly it hits my account. For the record, when I contacted a local Ford dealer they had the part within 2 hours, but it was 50% more expensive.

My order 320285 was placed month and a half ago now. I keep sending them emails but only get an occasional form letter response. Their live chat does not exist. Their phone number 401 709 7836 does not answer. It seems like they are just a scam. Maybe they will reply to this. Follow up: I did get my part a week after this. Correct part and in good condition.

Order number 328904. I ordered a hubcap for my Chevy Silverado on Sept. 10 and as of today Sept. 20 I have not received my part. I did receive a reply to my many email inquiries from a person by the name of Ann C. ( thank you Ann) but I still don’t know the status of my order. If they’re having an issue getting it I would be ok if that was the issue and they informed me of it but I haven’t been told anything so I’m still waiting and they got paid for it as per my bank statement. Not a great experience…. Update- I relieved an email from them a day after I wrote this review informing me my order is “in progress” and that someone should be reaching out to me soon with more information. That’s positive so I’m hopeful they will follow thru. They get an extra star for that..! I received a reply from GetOEMparts today 09/21/21 with a detailed summary of why my order was delayed ( Thank You)…!! That’s all I needed and I completely understand. Thanks again. I’m now changing my review to a positive one. I was so glad to hear from you informing me that you were doing all you could do to get my order shipped and that should be receiving it by this weekend. It’s now late Saturday night and no pkg.. I sent multiple emails to your company to inquire about it and ask for tracking information but nothing … I’m trying real hard to be understanding but I’m running out of patience here… I think I need to request for my money to be sent back to me and cancel this order. This is the only way that you seem to reply to me is thru this website. I look forward to hearing from you on this. This all started 2 weeks ago. I’m done hearing about your excuses honestly.

I have been waiting for my return paid postage for a month. I emailed them numerous times Order number Return # CM-305999 Jeff