GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comSep 20, 2021

Hello Rachel, We appreciate your review of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your concerns with our team. Here at Getoemparts.com, we value reviews received from customers, as they provide us with powerful insights and help us determine what aspects of our service can be perfected. In this particular case, it certainly seems as if we dropped the ball and for this, we apologize immensely. Unfortunately, at the moment we are experiencing technical difficulties with our live chat feature as well as increased email volume. While we understand, this is not an adequate excuse for the service you experienced, we felt it would be best to provide you with some form of transparency, as to why you may have experienced a lack of communication. With that being said, Our customer service manager has informed us that your return has arrived at our warehouse and you should be expecting your refund within 2-4 Business days depending on your banking institution's processing times. Again, we apologize for your most recent experience with Getoemparts.com and hope to earn the opportunity to better serve you in the future.

Response from GetOEMParts.comSep 17, 2021

Hello Joseph, We apologize for your most recent experience with Getoemparts.com and while we understand there is absolutely no excuse we believe an explanation is certainly in order. Unfortunately, your order had been assigned to a Customer service representative that is no longer in the Getoemparts.com department. This particular customer service representative decided to leave a parting gift by royally botching your order and neglecting to send out any communication regarding the status of your order and for this, we apologize immensely. Please note that steps have been taken to send out your parts as soon as possible with free expedited shipping. Additionally, a customer service representative should be reaching out shortly to provide you with a detailed update as well as an estimation of the arrival of your parts. Again, we recognize this service is unacceptable and hope to employ methods to ensure this situation is never recreated. Have a wonderful day and we look forward to speaking with you regarding the status of your order.

Response from GetOEMParts.comSep 16, 2021

Hello Mike, We apologize for your latest experience with Getoemparts.com and recognize your parts certainly took longer than average to process. Please note that this is not a standard delay but rather an outlier due to part availability. With that being said, you'll be pleased to know that your parts have shipped out from our facility, today 9/16/2021 and you should receive your order in a matter of days, depending on the method of shipping selected at checkout. Again we apologize for the delay and hope to earn the opportunity to better serve you in the future.

Response from GetOEMParts.comSep 16, 2021

Hello Joseph, Please know that Getoemparts.com takes customer service very seriously and, we want every customer to have an enjoyable experience with our customer support team, our products, and our service. We’re very disappointed that you feel you did not receive the service or assistance you requested. It appears as if your order, may have been affected by human error and for this, we apologize immensely. Fortunately, we've contacted our warehouse and they are working to ship your second wiper motor immediately. You should receive your Motor within 2-4 days. Again we apologize for the inconvenience and hope to better serve all of your OEM part needs in the future.

Response from GetOEMParts.comSep 13, 2021

Hello Rudolf, Thank you for taking the Time to voice your concerns with our service. Here at Getoemparts.com, we pride ourselves in providing efficient service and a friendly customer service experience and we regret to learn that your experience has not met your expectations. After investigating your order is appears as if one of our customer service representatives, sent out the following email on 7/27/2021- Thank you for placing your order with GetOEMParts.com! While reviewing your order (Order 313468#) for processing I've discovered a compatibility issue. The part in your order is not showing as compatible for your vehicle per the VIN provided. I am showing part #DS7Z-17D742-BAPTM as the correct part for your vehicle. Would you like me to adjust the part numbers, recalculate shipping, and collect/refund the difference in price? If the parts are intended for use as a modification we can simply proceed with the order as is and disregard the VIN entered. Please let me know how you would like to proceed. Unfortunately, As of today, we have yet to receive a response regarding your parts fitment. While we apologize for the delay, Please note that this email was sent as a means to ensure you receive the correct replacement part for your particular vehicle. If you'd be so kind, please feel free to reach out regarding how you'd like to proceed with your order. Our customer service representatives can be reached via email at [email protected]. Thank you again, for your review and we look forward to hearing from you.

Response from GetOEMParts.comSep 10, 2021

Hello Deb, We apologize for sending out a faulty sticker. We will be sure to implement better packaging practices for our stickers in the future. With that being said, you'll be pleased to know that we've issued you an RMA form with pre-paid shipping and will be sending you a replacement sticker as soon as possible. Again, we apologize for the inconvenience and assure you we will rectify this situation.