The one star reviews left for this site are spot on...if they spent half as much time shipping items as they do responding to "where is my part?", they wouldn't be the joke they currently are. They say that satisfied customers don't leave reviews, but they don't leave reviews because there aren't any satisfied customers. take everyones advice and order from someone else.....I updated my review to reflect that the correct part finally arrived, just took a little longer than expected. Very well packed, perfect fit.
RO
Ronnie
Poor customer service
I researched a rear back up camera for my 2014 Ford F-150 Lariat, GETOEMPARTS.Com stated it was in stock. I placed the order, Monday 8/23/2021. I received and email notification the order was accepted and was processing, should be shipped soon. The next day Tuesday 8/24/202, I received another email the part is in processing and will ship in 3 to 5 days. Well Friday 8/27/2021, still processing the order. So I googled the contact phone # for GETOEMPARTS.com, spoke to a rep. She stated “the part was due to be in today, and we’ll ship out as soon as it is finished processing”. I asked how long will that take she stated “Don’t know we don’t have the part here yet”. I stated the website said the part was “in stock”? She said, “we have to get it processed in then we’ll ship it out”. Basically she wasn’t any help. Saturday 8/28/2021, the part was in processing (still?). I called on Monday 8/30/2021, the rep stated the part has arrived and should ship out soon, again no help. Tuesday evening I received another email stated part is being shipped USPS, should arrive in 3 to 5 days. Friday 9/3/2021, received another email stating I’d receive the package by 9/4/2921 before 9:00 pm. Saturday 9/4/2021, at 3:30 pm I have received the part. I should have had the part no later than Saturday 8/28/2021, as the part was “IN STOCK” per their website. For that reason and the phone reps I gave them a generous 1 star rate. I would rather go to my local Dealership than to trust GETOEMPARTS.Com for another part. Yes I’ll pay retail for the part but I won’t have to wait two weeks for a part in stock.
Response from GetOEMParts.comSep 10, 2021
Hello Ronnie,
Thank you for taking the time to share your latest experience with Getoemparts.com We are sorry to hear that your experience with our service was not up to par. You'll be pleased to know that we have shared your review with our team and we will work on the areas mentioned. With that being said, It should be noted that we can not possibly stock the MILLIONS of OEM parts for the 17 auto manufacturers whose parts we sell. That said, under normal conditions, we generally have a very quick turn-around rate for receiving special ordered parts from our distributors. In Addition, every one of the parts featured on our site, Displays the following disclaimer, "PLEASE NOTE: ALL PARTS ARE SUBJECT TO AVAILABILITY and some may require special ordering from the manufacturer." This disclaimer is also displayed on the very part that you ordered with us.
At the moment, we do not offer a direct phone line to speak with our customer service reps. As per our website, customers are encouraged to reach out to our team of customer service representatives Via our live chat feature in the bottom right-hand corner of every page on the Getoemparts.com site. With that being said, we would like to apologize if any of our customer service representatives were anything but kind and courteous and assure you the proper steps have been taken, to educate the individual responsible on the best practices in regards to customer service. AGain we appreciate your review and hope to earn the opportunity to better serve you in the future.
DS
Donlad S.
I have ordered the same part twice
I have ordered the same part twice
Order number 320590 and 303846. Neither order has made it to me. While you are patting yourself on the back that the order status is complete I still have no parts. The first was apparently lost by the USPS, the second who knows. While you can blame the USPS for losing the order and you would be correct you ultimately make the decision to ship the cheapest way possible. That decision is on you and will ultimately cost you business.
Response from GetOEMParts.comSep 10, 2021
Hello Donlad,
Thank you for taking the time to share your latest experience with Getoemparts.com. We apologize immensely for your latest experience with our services and assure you, our customers rarely experience shipping complications. Unfortunately, Once the product has left our facilities, it is entirely up to the shipping provider selected at checkout, to fulfill the last leg of the transaction. It appears, In this case, the shipping provider was unable to do so. Fortunately, It appears as if your Visor cap arrived at your residence one day after this review was posted. Again We apologize for your latest experience with Getoemparts.com and hope to earn the opportunity to better serve you in the future.
JP
Jack P.
Great experience! Factory Mopar part
Part was ordered, I received numerous updates. I was notified when the part was available and when it shipped. It was well packaged and the correct part at the best price I could find.
ME
Megan
A good experience!
I normally never leave reviews for things , but i saw all the negative reviews and feel the need to share my positive experience. As soon as i placed the order i received a confirmation email , 2 days later i was notified the part i ordered required special ordering. About 4 business days later I was emailed the my part was being shipped to me , and I got it 3 days later. Really no negative experiences it was a very smooth experience!
BD
BRYAN DE LA C.
Received wrong part
Received wrong part. Emailed support with pictures a week ago without receiving a response. Waiting for response to my second email.
BM
Brandy M.
DO NOT ORDER FROM THEM
Well I ordered a part on July 23 #313104 I have wrote and spoke to them several times I haven't recieved my package I got the tracking number and all somehow its gotten lost or something I was told quite a few times it was about to ship I understand that they had to order the part but this is just nuts I put in my correct address and even talked to someone about changing my address and yet nothing horrible company DO NOT ORDER FROM THEM
8/24/21 update
Still waiting for someone to get ahold of me to find my part very frustrated with this whole process and not satisfied one bit if I could order a part from another company I would but I spent all the money I had on this one ugh I should have tried to find the reviews first I guess its my fault for being stupid I should always try to find the reviews for a company before ordering so please do your research because this is total crap
Update 9/13/21
Still no response from them I have wrote them several times looks like I'm filing a complaint with my bank to hopefully dispute the charge then contacting the better business Bureau because this is complete crap now I'm out money and the part this is nuts
Response from GetOEMParts.comAug 23, 2021
Hello Brandy,
Thank you for taking the time to leave us a review. Here at Getoemparts.com, we place customer feedback above all else in an effort to better serve our clientele in the future. Upon reviewing your order, It appears as if your parts were shipped out from our facilities on 8/11/2021. Unfortunately, the USPS system is currently experiencing technical difficulties and we are unable to view the status of your delivery. You'll be pleased to learn that We've forwarded your order number to our customer service manager for further investigation. Again we apologize for the inconvenience and look forward to locating this shipment for you.
CF
Cory F.
This place is a absolute joke
This place is a absolute joke
Do not purchase from them
Response from GetOEMParts.comAug 19, 2021
Hello Cory
Thank you for taking the time to share your latest experience with Getoemparts.com We are sorry to hear that your experience with our service was not up to par. I have shared your review with our team and we will work on the areas mentioned. After reviewing your order we noticed a few aspects, that impeded our ability to process your order.
It appears as if your order was placed on the 16th of august. On August 18th a customer service representative reached out with the following email.
"Thank you for placing your order with GetOEMParts.com!
While reviewing your order (Order 320975#) for processing I've discovered a compatibility issue. The part in your order is not showing as compatible for your vehicle per the VIN provided.
I am showing part #GN1Z-15266-BD as the correct part for your vehicle for your LAMP BEZEL"
"After receiving no response, our customer service representative sent the following email on 8/19/2021
Thank you for placing your order with GetOEMParts.com!
While reviewing your order (Order 320975#) for processing I've discovered a compatibility issue. The part in your order is not showing as compatible for your vehicle per the VIN provided.
I am showing part #GN1Z-15266-BD as the correct part for your vehicle for your LAMP BEZEL"
While we understand your frustrations, we hope that you acknowledge that our customer service representative reached out with the sole intention of providing you with the correct parts as indicated by the VIN # provided at checkout. If the parts ordered had been shipped as intended you would find that they would not fit your vehicle, upon arrival. It appears as if we had the pleasure of speaking with you the morning of 8/19/2021. Despite our best efforts to convince you of your part mismatch you had opted to receive a refund for your order which was promptly completed within 2 minutes of closing your chat. Again we apologize for your frustrations and hope to better assist you in the future.
