Odie Pet InsuranceReviews of getodie.com

The worst insurance. Wouldn't process a claim for an ear infection because I didn't have a medical record of her prior to being a month old!! (she's 4). This is ABSURD!

Odie took over my previous company Many Pets. I filed a claim and Odie requested a full medical history and physical for 18 months to which I sent. They continued responding saying the history wasn't sufficient and I had sent everything my vet had. Not sure why they didn't have all the records from Many Pets. They still didn't process the claim so I discontinued my policy. Would never recommend Odie as they are awful.

I have spoken to Ashtin twice and she goes beyond and beyond to get you the answers that you need. She's a stellar customer representative! She promises to call back and she does to provide with you feedback. You feel very relieved when you know she is assisting you with a stressful situation! Cheers to Ashtin!! However, the reviewing and approving your claims takes a while and I feel that you need to follow up to make sure it's not forgotten about. I know there are alot claims being processed, but as a pet owner we are trying our best to take care of our furbabies and sometimes it's hard waiting so long to get the claim processed and approved to get your money back.

I can not say alot yet because I just got Odie pet insurance. But, I was impressed with the insurance offered. It was very compressive. It was also the best available price for the amount of insurance that I felt I needed for my dog. I was also pleased with their application process, it was quick and easy to navigate.

So far, I am extremely impressed with Odie pet insurance. They’ve been very clear regarding what they need when requesting documents and the reimbursement process has been fantastic. Jofer was exceptional with his customer service- patient , never rushing me, making sure I was heard, clear with explanations and escalating my claims to the next level if I needed assistance. Ty Jofer- ty Odie Pet Insurance

World class customer service from Ashton and Victoria. They really care about my pet’s health and wellness. Always available to get questions answered and claims submitted/paid. Call early when they open to get immediate help. Please note >>Odie made structural changes by hiring more people and expanding customer care. So glad Odie stepped in when Many Pets hung their customers out to dry. Past policy owners were able to keep pre-existing condition coverage rider. Just be sure to submit your pets records that started 18 months before you started old Many Pets policy. Thank you very much Odie.

Your agent helped me get through the claims process. She was great! However, I thought I would have received my claim payment/reimbursement in my checking account, but I have not. It was supposed to be sent ACH.

Like others have said, if I could give this company zero stars I would. My ManyPets (MP) policy was transferred to Odie after MP ceased operating in the US. I was told that Odie would cover any conditions that MP did for my dog. After fighting for months to even get my policy instated (they claimed they could not process my credit card despite the number being correct and therefore cancelled my policy for lack of premium payment) so I could submit my claims, they denied them as preexisting conditions. I sent them proof that Odie had covered these claims and had not considered my dog's allergies a pre-existing condition. Odie responded by say I could appeal the denial and in doing so I would have to jump through a bunch of hoops. They said: "If you would like to appeal your claim, you must provide official documentation from your veterinarian supporting your reasoning. Please provide official documentation from your veterinarian stating that the symptoms/conditions that were present at the claim visit are not related to any pre-existing condition noted in your pet’s past medical history. We have also attached our Appeal Form to this communication. This form must be completed and submitted alongside the requested documentation." I should not have to submit anything! As a MP customer, part of the deal of the transfer was that if MP covered the claim, so would Odie. I have demanded that either they cover the claims or they refund every dollar I have paid them. This company is garbage.