Odie Pet InsuranceOdie is a modern pet insurance company that empowers pet parents to care for their pets with confidence. We're here to support your pet's health and well-being at every life stage with emergency coverage, proactive care, and at-home health tools designed to help cats and dogs live their fullest lives.
Odie Pet Insurance (getodie.com) has 227 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Suzanne
The person I was able to speak to helped me a lot and was very patient and professional
Response from Odie Pet InsuranceJun 8, 2026
Thank you for your kind words! We're delighted to hear that our team member was able to assist you. We truly appreciate your feedback and are grateful you took the time to share your experience. We look forward to assisting you again in the future!
Melinda B.
Ashton was excellent at answering all my questions. She is a proud employee. She admires the owner Sabrina. Ashton made mention of how much the company cares for the clients and our beloved pets. Rarely, do you hear that kind of passion when it comes to insurance. I immediately felt at ease for a first time pet insurance owner. Happy to have Odie on my side🐾🐾
Response from Odie Pet InsuranceJun 8, 2026
Thank you so much for your thoughtful review! We're thrilled to hear that Ashtin made such a positive impression and helped answer all of your questions. We're also grateful for your kind words about Zabrina and our commitment to caring for both our clients and their beloved pets. Providing peace of mind for first-time pet insurance owners is exactly what we strive for.
Ornella
Prompt response.
Response from Odie Pet InsuranceJun 8, 2026
Thank you for your review! We're glad we could provide a prompt response and meet your expectations. We appreciate your feedback and look forward to assisting you again whenever you need us.
Felicia
My insurance was transferred after the bankrupcy of ManyPets. I submit a regular annual physical check and got asked 18 months of medical history but still got kicked between wellness & illness exams and ended up getting rejected by both. I don't know why it is so hard to reimbust something so straightforward. I am looking for a new insuarance company right now.
Response from Odie Pet InsuranceJun 12, 2026
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the claims process. We strive to make claim reviews as straightforward as possible and regret that this was not your experience. Please reach out to our member support team with your policy information so we can review your concerns further.
Lauren M.
Highly recommend Odie Insurance to anyone with a beloved furbaby. When my 14.5 year old Bichon Frise girl got sick (and eventually diagnosed with an aggressive cancer), Odie was there. I spent over $9k in total finding out what was wrong with her and then trying to treat her until we ultimately ran out of time. I'm in independent insurance agent and I don't say this about many carriers, but Odie is wonderful. They reviewed and approved ALL of my claims with a reasonable time frame, and even reimbursed me for premium I paid for her policy after she had passed without requesting it. They are the BEST. I just rescued a 2 year old Maltipoo, and immediately signed him up for a policy. Thanks Odie!
Response from Odie Pet InsuranceJun 3, 2026
Thank you so much for sharing your experience and for your kind words. We're deeply sorry for the loss of your beloved Bichon Frise. We know how difficult that journey can be, and we're honored that we could help support you during such a challenging time. It means a great deal to hear that our claims process and customer care made a positive difference when you needed it most. Providing timely support and peace of mind for pet parents is exactly why we do what we do. We're also excited to welcome your new Maltipoo to the Odie family! Thank you for placing your trust in us again, and for recommending Odie to other pet owners. We wish you and your new furry companion many happy, healthy years together.
Surendra K.
I have insured my Labrador and consistently paid premiums for four years without filing any claims. Recently, I submitted my first claim for treatment related to diarrhea; however, it was denied. Due to this experience, I decided to cancel the policy.
Response from Odie Pet InsuranceJun 12, 2026
Thank you for sharing your experience. We're sorry to hear of your disappointment with the outcome of your claim. We understand how frustrating it can be when a claim is not covered, especially after years of maintaining your policy. Our team would like to review your account to assist you. If you are open to it, please send an email with your account details to [email protected].
Annette
Four stars otherwise would have been 5 due to not being able to be connected to the person I needed to talk to right away but had to wait up to 72 hours. Was glad though that I got called the next day.
Response from Odie Pet InsuranceJun 1, 2026
Thank you for your feedback and for the 4-star review! We appreciate your patience and understand how important it is to connect with the right team as quickly as possible. While our standard response timeframe can be up to 72 hours in some cases, we're glad we were able to reach you the very next day. Thank you for trusting Odie with your pet insurance needs!
Steve C.
We've had Odie Pet Insurance for about a month. My son recommended it to us after we picked up our Chocolate Lab puppy, Daisy, from a breeder in NH. The coverage is very good - covers both accidents/injuries and wellness visits to the vet! We had a small issue with Daisy's temporary name being changed after I signed up for the policy, but Odie worked with us to resolve the issue. They fully covered our initial visit to the vet and reimbursed us within about 1 week. Their customer service team is very good. Their underwriting team is very thorough so make sure that all your paperwork is correct before submitting it. I would recommend Odie Pet Insurance to others.
Response from Odie Pet InsuranceMay 28, 2026
Thank you for your thoughtful review and for trusting Odie to protect Daisy! We’re so glad to hear you’ve had a positive experience with our coverage, reimbursement process, and customer service team. We appreciate your patience while we resolved the name update, and we’re excited to be part of Daisy’s journey!
