Odie Pet Insurance Reviews | Read Customer Reviews of getodie.com

Odie Pet Insurance Reviews | Read Customer Reviews of getodie.com

Odie Pet Insurance reviews

227 approved reviews, newest moderated first

Michael C.
Jul 27, 2026
The representative was very nice and…
The representative was very nice and helpful. It took about 15 minutes for her to find the reasons for the payments that were made and the ones that were withheld for the deductible, but ultimately, she was able to resolve the issue.
Response from Odie Pet InsuranceJul 28, 2026
Thank you for your thoughtful review! We're so glad to hear that our representative was friendly, helpful, and able to resolve your concerns. Your feedback means a lot to us, and we're always here if you need anything in the future!
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Mack S.
Jul 27, 2026
Do not use Odie insurance
Do not use Odie insurance. Their customer service is horrible, they take forever to process claims, and seem to deny almost everything, or only cover the bare minimum. Many Pets (the company it was previously known as) was decent-- but Odie has been a headache for even minor claims. We switched providers out of sheer frustration. Do not recommend.
Response from Odie Pet InsuranceJul 27, 2026
Hi, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating claim delays and coverage concerns can be. We'd like the opportunity to look into this further, but we weren't able to locate an account under the name associated with this review. If you're willing, please email us at [email protected] with your policy details so our team can review your experience and see how we can help.
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Scott E.
Jul 24, 2026
Getting the Odie Treatment
I filed a simple claim due to my pet’s singular injury event.. Odie was given my pet’s medical report and bill. Odie then asked for all prior records as it was fusing for a pre-existing condition which was not possible in this type of claim. After submitting those records, Odie denied payment as the medical record was not written in a SOAP format, which is not required under the policy language. Then, it grudgingly paid only 10% of the total bill. I canceled both my pets’ policies after being treated so shoddily. These policies aren’t worth the paper they should be written on!
Response from Odie Pet InsuranceJul 24, 2026
Thank you for sharing your experience. We're sorry to hear about the frustration you've had with your claim and understand how disappointing this has been. We'd like the opportunity to take a closer look at what happened. I've requested that a Claims Lead review your case, and they'll reach out to you directly to discuss your concerns and see how we can help. We appreciate you bringing this to our attention.
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customer
Jul 24, 2026
Odie pet insurance is the worst co
Odie pet insurance is the worst co. They never miss collecting there monthly payments which total to about 100.00 per month. But they don't get back to any claims? Ever for months on end, then you get a email saying their still reviewing the claim, this pattern continues till you almost literally forget you even submitted the claim in the first place..stay far away from odie..
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Robert H.
Jul 18, 2026
Without a doubt the worst pet insurance…
Without a doubt the worst pet insurance company there is! Manypets was awesome and then these guys showed up! They approved my claim 3 weeks ago and it’s still pending approval! I have called, texted and emailed and good news your claim has been approved! No S Sherlock! It has been for 3 weeks but still no money!! Got no problem cashing that insurance payment on time every month though!
Response from Odie Pet InsuranceJul 20, 2026
Thank you for sharing your feedback, and we're sorry for the frustration this experience has caused. We understand how disappointing it is to have an approved claim and still be waiting for payment. Your claim payment has been issued by paper check, and it's expected to arrive by 7/27. We appreciate your patience and understand this has taken longer than expected. If you haven't received the check after that date, please reach out to our support team so we can look into it right away.
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Larry A.
Jul 16, 2026
Great Service
Great Service
Response from Odie Pet InsuranceJul 16, 2026
Thank you! We truly appreciate your kind words. We're so glad you had a great experience, and we look forward to assisting you again!
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Ina
Jul 14, 2026
Hoping they continue!
Answer questions handle claims reasonable amount of time
Response from Odie Pet InsuranceJul 16, 2026
Thank you for your feedback! We're glad to hear your questions were answered and that you found our response time reasonable. We appreciate your support and will continue working hard to provide the same great service moving forward.
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Kat M.
Jul 12, 2026
Same experience as other
Same experience as other. Nibbles/Odie overcharged me my first monthly and ignored my emails about it for almost a month. No way to call them. Someone finally replied to my email when I requested to cancel LOL and confirmed they overcharged me and then refunded me and closed my account. Horrendous customer service. Everyone should check out other insurance companies with relatively good customer service like lemonade, prudent pet, Trupanion, and physicians mutual.
Response from Odie Pet InsuranceJul 13, 2026
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. This isn't the level of service we want for our members, and we'd like the opportunity to learn more about what happened. If you're open to it, please email [email protected] with your name, the email address associated with your account, and mention this review. I'll request to connect you with a Nibbles supervisor so we can review your experience and follow up with you directly. Thank you for bringing this to our attention.
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