Odie Pet Insurance Reviews | Read Customer Reviews of getodie.com

Odie Pet Insurance Reviews | Read Customer Reviews of getodie.com

Odie Pet Insurance reviews

227 approved reviews, newest moderated first

Helen
Aug 21, 2026
Odie has been a great partner
Odie has been a great partner for my pet's needs. They are diligent in keeping me posted on the status of my claims, and they are very accurate and fair in their claim reimbursements.
Response from Odie Pet InsuranceAug 21, 2026
Thank you so much for your kind words! We’re thrilled to hear that Odie has been a great partner for your pet’s needs. Keeping you informed and making the claims process as accurate, fair, and straightforward as possible is important to us. We truly appreciate your trust in Odie!
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Bill
Aug 20, 2026
Claim reviews go on forever and no one…
Claim reviews go on forever and no one ever acknowledges email questions. I give 2 stars instead of one because my last contact with a human being by phone was very helpful. Would I ever use Odie for a future pet? NOT A CHANCE!!!!!!!!
Response from Odie Pet InsuranceAug 20, 2026
Hi Bill, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating claim delays and coverage concerns can be. We'd like the opportunity to look into this further. If you're willing, please email us at [email protected] with your policy details so our team can review your experience and see how we can help.
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C P.
Aug 19, 2026
Poorly run pet insurance company
Poorly run pet insurance company. Very slow to review & reimburse bills. Website log for claims makes it impossible to track past claims. Today got notice they sold it to new company looks like large corporation who doubled the premiums. Now I'm stuck with them since I'm stuck with pre existing that no one else will cover. My opinion. Purposely sell company yearly so customers get stuck & they increase premiums. Wish aI had used Sam's club pet insurance 2 years ago. At least I know they won't go out of business.
Response from Odie Pet InsuranceAug 20, 2026
We’re sorry to hear about your experience and understand how frustrating these concerns have been. We’d appreciate the opportunity to look further into your specific policy, including your claims experience and premium concerns. If you’re open to it, please reach out to us at [email protected] so our team can review your account and assist further. We hope to have the opportunity to help.
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Donald
Aug 14, 2026
Very easy
Was very easy to sign my dogs up.
Response from Odie Pet InsuranceAug 17, 2026
Thank you for the great feedback! We’re so glad to hear that signing up your pets was was an easy process. We appreciate you choosing Odie to help protect your pups!
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Leigh H.
Aug 14, 2026
Awful
Awful. Slow to process. Deny the norm. And my senior dog went up $80 a month! I get a slight increase but $80???? I reached out August 18th- my expectations of them lowering the increase to something more reasonable than a $969 a year increase is not high held. Update 2- Ha! Reply was absolutely pointless. BS. Pet is older so policy goes up - blah blah. Um, again $960 plus dollars???????
Response from Odie Pet InsuranceAug 17, 2026
Thank you for sharing your feedback. We understand how frustrating it can be to see a significant increase in your monthly premium, especially when you’re caring for a senior pet. There may be options available that could help reduce your monthly premium. If you’re open to it, please email us at [email protected] so our team can take a closer look and see what options may be available for you. We'd also be happy to look into your claims further. We’d appreciate the opportunity to help!
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Lucy M.
Aug 13, 2026
Professional and helpful
Professional and helpful
Response from Odie Pet InsuranceOct 19, 2026
Thank you for your kind words! We’re so glad to hear you had a professional and helpful experience with our team. We appreciate your trust in us to help protect your furry family members!
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Jamie N.
Aug 5, 2026
You guys returned our refund fairly…
You guys returned our refund fairly quickly even though I thought I was only going to be a couple days it turned out to be like a week but also I wish pet insurance companies would pay the vet up front because what's the point of having it right you still got to come up with the money but just a thought thank you
Response from Odie Pet InsuranceAug 6, 2026
Thank you for your feedback! We're glad we could get your refund processed quickly. We understand your thoughts about direct vet payments, and we appreciate you sharing your perspective. Thanks again for choosing us!
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William
Jul 28, 2026
Do not use Odie per insurance
Do not use Odie per insurance! They are scam company. Your claim will be declined anyway. They don't cover accident!
Response from Odie Pet InsuranceJul 28, 2026
Thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and understand how disappointing it can be when a claim outcome doesn't meet your expectations. If you're open to it, please email us at [email protected] with your policy information and a brief description of your concerns. Our team will be happy to take a closer look and ensure your claim was reviewed correctly. We value your feedback and hope to have the chance to address your concerns.
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