GetlabsReviews of getlabs.com

Fast, professional, and customer obsessed

I am a difficult draw. I get great service! The area supervisor in my Phoenix area makes sure an appropriate phlebotomist comes to do my draws. They are on time, come within requested time window. They take completed lab kits to UPS or FedEx for speciality lab draws for me. That's a great service for me.

I scheduled an appointment for the same day. The phlebotomist checked with me if they could arrive earlier than the scheduled time because they would be in my area. They came at a more convenient time and the appointment lasted less than 20 minutes.

I used GetLabs in DC--Maria was truly amazing. She arrived on time, was professional and courteous, and it didn't hurt one bit!

Moved my appointment two days in a row at the last minute. No apology, just rescheduled at a time that was convenient for them. I ended up cancelling and going to another lab.

Update as of 6/18/24 - I have not received my refund of $99 to my HSA card, I had to pay for the appointment in advance. So it has been over a month (since 5/10/24), and I’m still waiting for my refund. I wish I read these reviews before I booked a visit. I had a window of 7am-9 am, received a text in the morning that the ETA of my specialist was 7:58 am. I waited until 9 or so, then started messaging for help on the GetLabs site. You can request a text, email, or call back. I did all three with no response until 12:02 pm that said via text “the phlebotomist arrived and did not get in touch with you. The appointment was canceled and you are welcome to book a new appointment online at getlabs.com.” So I waited for 4 hours, fasting, for a no show. And now I won’t have my labs done in time for my MD appt next week.

They will reschedule your appointment multiple times. Their customer service is rude. They use the wrong lab containers which results in labs having to be redone. Don’t use!

I suspected these guys were not legit because there is literally NO way to contact them except they "respond" via email or text. But since Labcorp has conveniently "temporarily" closed many of their Orlando labs, this now pops up on the screen as an alternative (funny coincidence). So for $99 they are supposed to come take your bloodwork at home. Good luck. My lab tech never showed, but was kind enough to call 15 minutes after the END of the 2 hour window to ask I wanted to reschedule. I told him no just issue me a refund. I am not optimistic about getting it given what I have already experienced.