KeySmartReviews of getkeysmart.com

3.8198 reviews
Manufacturing
860 Bonnie Ln, Elk Grove, Illinois

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KeySmart

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About KeySmart

ONE OF THE MOST ADORED AND WIDELY-DISCUSSED PRODUCTSConstantly annoyed with thigh poke, key jingle, and damaged pants, Mike set out to design a solution to the bulky key ring. After months of prototyping, testing, and redesigning, KeySmart® was born.

KeySmart (getkeysmart.com) has 198 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: getkeysmart.com
Website: getkeysmart.com
Category: Manufacturing
Location: Elk Grove, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KeySmart reviews

198 approved reviews, newest moderated first

Felice L.
Dec 3, 2025
The instructions for how to connect the…
The instructions for how to connect the smart card are a little off. You have to tap the button five times then press and hold. You can feel it click when you press it. I was not able to connect the smart cards to my app just by reading the instructions I reached out to their support team for help. I received an immediate response with these more detailed instructions and they worked. I’m delighted to have these.
Response from KeySmartDec 8, 2025
Hi Felice, Thanks for sharing your experience. We’re glad our team could step in quickly and get you the right steps. We'll take your feedback into account to make future experiences even better! Thank you for being our customer! Kind regards, The KeySmart Team
R. J Del R.
Dec 3, 2025
Inquiry resolved and customer service satisfaction
Being able to assist for my inquiry and resolved it accordingly to want I want. Looking forward to have the items and hopefully it is good as what the ads are :)
Response from KeySmartDec 8, 2025
Hi R. J., Glad to hear your inquiry was handled the way you needed. Thanks for taking a moment to leave a review. Kind regards, The KeySmart Team
BobbyD
Nov 29, 2025
I love KeySmart
I love KeySmart, but I had a small issue when ordering, 100% MY fault. The KS team responded promptly to my email and helped me resolve it. they were pleasant, via email of course, and helped my quickly. Just another reason to stay loyal to KeySmart.
Response from KeySmartDec 8, 2025
Hi BobbyD, We really appreciate your kind words — and we're glad our team could jump in and help sort things out quickly. Thanks for sticking with KeySmart. Loyal customers like you make our day. Kind regards, The KeySmart Team
Noah H.
Nov 28, 2025
Superfast responses and very helpful!
Superfast responses and very helpful!
Response from KeySmartDec 8, 2025
Hi Noah, We’re really glad to hear our team was quick and helpful! Thanks for taking a moment to share your experience — it means a lot. Kind regards, The KeySmart Team
Robert
Nov 28, 2025
Follow up support was great
Follow up support was great. I only gave 4 stars because I never received any kind of order confirmation.
Response from KeySmartDec 8, 2025
Hi Robert, Thanks for sharing your experience with us — we're glad the follow-up support hit the mark. Not receiving an order confirmation is definitely not the experience we want for you, and we appreciate you pointing it out. We’ll look into that so it doesn’t happen again. Thanks again for the honest feedback and for giving us the chance to make things right. Kind regards, The KeySmart Team
Daniel
Nov 27, 2025
Representative responded in a fast…
Representative responded in a fast manner, and answered my questions promptly. Highly recommend Keysmart for their outstanding service, and advice.
Response from KeySmartDec 8, 2025
Hi Daniel, We really appreciate you taking the time to share this. It’s great to hear our team was able to jump in quickly and give you the answers you needed. Thanks for the recommendation — it means a lot. Kind regards, The KeySmart Team
Jamie H.
Nov 27, 2025
Terrible company
Terrible company. The aftersales is non existent but I thought I’d give them another try and buy a new product. Wish I hadn’t bothered. Apparently the product is a pre order. Doesn’t say on the product at all. No worries it happens so I email to ask for update and of course the dates have changed. I really want to like this company but they are terrible.
Response from KeySmartFeb 2, 2026
Hi Jamie, Thanks for sharing your experience. We’re sorry to hear this didn’t go as expected, especially around the preorder timing and communication. We understand how frustrating shifting dates can be, and we appreciate you giving us another chance and taking the time to leave honest feedback. Comments like yours help us identify where we need to be clearer and improve the experience. If your order has still not arrived, or if you need further assistance, please reach out to us at [email protected] and reference this review, and we'll provide you with a resolution ASAP. Kind regards, The KeySmart Team
John B.
Nov 25, 2025
The support staff were prompt
The support staff were prompt, concise and immediately solved my problem. Thanks!
Response from KeySmartNov 26, 2025
Hi John, Appreciate you sharing this! It’s great to hear our support team was able to sort things out right away! Kind regards, The Statik Team

KeySmartReviews of getkeysmart.com

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