KeySmartReviews of getkeysmart.com

I ordered recently 3 units of the KeySmart smartlock device. When I received them I installed them the identical manner and they worked fine. The seemed to be solid devices although the size could be somewhat smaller as the current size is somewhat too big. Last week I had to use all 3 units and I wanted to open them only 1 functioned and the other 2 devices simply refused duty. Regards of what I tried even changing batteries nothing but absolutely nothing worked. So the thing that left us to get hold of our belongings was the look for our wire cutter and cut the cable of each lock - devices were both removed from my app. This means that 2/3 of my order can no longer be used and being the reason for this very disappointing 1 star review. Needless to say that my confidence in the remaining device vanished completely and will no longer use it anymore, sorry guys but with the best will I cannot give a recommendation for this product 🥲. And keep my trust in my old school TSA locks ! UPDATE ON THE INITIAL REVIEW I have modified my review from 1 to 4 an the reason for that - an amazing and correct customer service from Ajla in solving the issue I have faced with the devices thank you very much !

After some delivery issues, I hadn't received it in a reasonable amount of time so I contacted Keysmart. They immediately responded and sent the order. It arrived in a timely fashion. The tracker was super easy to activate and so far, so Awesome!

Follow up support was great. I only gave 4 stars because I never received any kind of order confirmation.

I had issues activating the Smartcard lite. For some reason it wouldn’t activate. I tried numerous times with no success. I followed the provided instructions and watched how- to videos. I worked with support team to resolve. They were very helpful and extremely responsive, but still couldn’t activate the card. I was about to put it in an envelope to return it and thought to try activating again. Lo and behold, after trying 20 or more tries previously, the Smartcard decide to activate with no problem.

Honesty. The answer I got wasn't what I wanted to hear, But the team was straightforward with information that I can use in the future as they currently don't have product to support Android users.

I really like the product. Quality feels really great, and assembly was easy. However, the shipping to Sweden was painfully slow. Weeks slower than the official estimate in the website. I can highly recommend the product, but it would be better to get it off Amazon, since Keysmart themself don't have a warehouse in Europe, and ship their items from China.

Had a cable end connector go intermittent and was replaced. Thx Statik

An object that is no longer correctly recognized by its application one year after purchase, it is never pleasant. Fortunately, I realized it by knowing where he was and by conducting a test. A contact with support was followed by several somewhat useless emails. In the last one, several solutions are proposed; it is the last one that works. Detach the object from the application, reset it (4 quick presses on the button located on the card and at the 5th press stay until you hear a beep. We can then restart the association of the card and the device. It’s a shame that there is an outage and that so many exchanges are needed to obtain the solutions.