KeySmartReviews of getkeysmart.com

After some delivery issues, I hadn't received it in a reasonable amount of time so I contacted Keysmart. They immediately responded and sent the order. It arrived in a timely fashion. The tracker was super easy to activate and so far, so Awesome!

I ordered several ultra tiny power bank chargers for my adult children and was so impressed with the quality and how well they worked, I ordered my self two more! Would highly recommend these!

I’m excited to use and give these as gifts this Christmas. Great company! Quick response when I wondered where my order was. I didn’t realize it would take 2 weeks. Glad they came!

A small glitch in an easy order process was quickly sorted out by the KeySmart Team!

I’ve been a KeySmart customer for years, including backing the original Kickstarter. I’ve also previously left a positive review recognizing an outstanding support experience with an individual representative. Unfortunately, this review reflects a broader, ongoing issue at the company level. The problem here is not product quality. KeySmart makes well-designed, useful gear. The issue is fulfillment, transparency, and expectation management. I placed an order weeks ago. While two items were known to be on backorder at the time, the estimated ship windows provided later by support have also come and gone with no meaningful updates. Every part of this order has now exceeded its stated or implied delivery timeline. Compounding this is the contrast between marketing and reality. I receive multiple KeySmart marketing emails per day, all promoting quick, easy purchasing with no indication of inventory constraints or shipping delays. Product pages still advertise “ships within 12 hours,” which does not reflect the current customer experience. One support representative (Caio) provided excellent, thoughtful, and genuinely helpful service. However, subsequent responses have been brief, boilerplate, and non-specific — likely a symptom of a customer service team under strain from a high volume of similar complaints. Customers are told that tracking is not updated in real time and that orders are “on their way,” leaving no reliable way to verify progress or set expectations. At this point, I still have not received my order, and the items I needed within a specific timeframe have effectively become a loss. The gap between what is promised, what is communicated, and what is delivered is significant. This experience has changed my confidence in ordering directly from KeySmart. If I purchase their products again, it will likely be through a third-party retailer that provides accurate inventory status, reliable tracking, and predictable delivery timelines. KeySmart’s products deserve better operational execution. Until fulfillment and communication improve, I cannot recommend ordering directly from the company. Update JANUARY 2 2026 (Date of order: 11/29/25) Still no iPros. Customer support ghosted me. Haven't heard from them in 6 days. Definitely the worst buying experience I've had online. DO NOT GIVE KEYSMART ANY MONEY, AND CERTAINLY DON'T ORDER FROM THEIR SITE. There are competitors on Amazon and they deliver in a day. I'm now forced to file reports with my state attorney general, their state attorney general, the FTC, and certainly the BBB.

Very attentive when I emailed that my card had not arrived. They got onto the issue straight away away and my card was delivered the following day

I had a problem connecting my wallet Key Smart to my IPhone so I reached out to Customer Service through email. They emailed vey thorough troubleshooting instructions and I was able to resolve my connection issue. Had an exceptional experience!

KeySmart stands behind their warranty. I’ve had issues with the wallet tracker and my KeySmart iPro, and both times I’ve had ZERO issues getting them replaced. Their customer service is excellent!!