Ashley C.
Do not buy this product
Do not buy this product! I was unable to return my item because they do not provide return labels. I. Was supposed to have a discount applied to my item, but it never applied and I emailed them 2 minutes after my order to cancel it and they proceeded to take my money and not provide me a discount or refund. I am so disappointed in this company. The backpack rain cover I ordered was for a product they carried years ago, but did not mention that at all. Otherwise, I never would have purchased it. It has a clip on it that doest even do anything for other backpacks. The material is Dainty and weak. It won't last long.
Response from KeySmartDec 15, 2025
Hi Ashley, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this caused and understand why this was disappointing. We aim to be transparent and fair in every situation. While our return process requires items to be sent back using a carrier of choice, we recognize that expectations around return labels, discounts, and product compatibility were not met in your case. Your feedback is valuable and highlights areas where we need to improve our communication and clarity. This is not the experience we want anyone to have. If you’re open to it, we’d appreciate the opportunity to review your case further. Please reach out to us at [email protected] and reference this response so our team can look into a better resolution for you. Kind regards, The KeySmart Team