KeySmartReviews of getkeysmart.com

Frode bancaria. Sito che ruba iban per transazione illegali. Segnalato e denunciato

Horrible if you return anything!!!! Very misleading to get a credit card credit. A real joke. Products are marginal cheaply made

Well, my experience with them looks like scam but I got refund at the end, so I can say they are not scam. About a KeySmart iPro? Haha, I never got one. It took them about 4 (four, karl!) months ( moooonths, not weeks) to figure out that they cannot ship to EU. In my 20+ years experience of shopping online I never met such a fail. In fact, I’m shopping since the inception of internet shops. Still, worst experience. Also, when proper brands understand their failure, they compensate the inconvenience. Here is nothing, like its their normal operation) Its not my interest of their marketing strategy but threre are clearly a room to improve. To conclude: that was a chaos. Stay away if you are looking for standard shopping experience. It took me tons of emails, multiple promises to deliver 4 months of waiting to figure out that EU is not their market.

I bought 3 brand new KeySmart Pro devices. Two of them were completely dead on arrival — they would not charge, showed no lights, no response, no power at all. The third one worked, but only for about 3 months, then completely died as well. Battery charged, reset does NOT work, pairing does NOT work. Long button presses do nothing. The devices are totally unresponsive. I tried multiple phones, reinstalled the app, followed all troubleshooting steps. This is clearly hardware failure, not user error. When 2 out of 3 devices don’t even power on, and the last one dies shortly after, that’s a serious quality control problem. For the price, this product is unacceptable. I completely lost trust in this brand and do not recommend KeySmart Pro to anyone.

I’ve been a KeySmart customer for years, including backing the original Kickstarter. I’ve also previously left a positive review recognizing an outstanding support experience with an individual representative. Unfortunately, this review reflects a broader, ongoing issue at the company level. The problem here is not product quality. KeySmart makes well-designed, useful gear. The issue is fulfillment, transparency, and expectation management. I placed an order weeks ago. While two items were known to be on backorder at the time, the estimated ship windows provided later by support have also come and gone with no meaningful updates. Every part of this order has now exceeded its stated or implied delivery timeline. Compounding this is the contrast between marketing and reality. I receive multiple KeySmart marketing emails per day, all promoting quick, easy purchasing with no indication of inventory constraints or shipping delays. Product pages still advertise “ships within 12 hours,” which does not reflect the current customer experience. One support representative (Caio) provided excellent, thoughtful, and genuinely helpful service. However, subsequent responses have been brief, boilerplate, and non-specific — likely a symptom of a customer service team under strain from a high volume of similar complaints. Customers are told that tracking is not updated in real time and that orders are “on their way,” leaving no reliable way to verify progress or set expectations. At this point, I still have not received my order, and the items I needed within a specific timeframe have effectively become a loss. The gap between what is promised, what is communicated, and what is delivered is significant. This experience has changed my confidence in ordering directly from KeySmart. If I purchase their products again, it will likely be through a third-party retailer that provides accurate inventory status, reliable tracking, and predictable delivery timelines. KeySmart’s products deserve better operational execution. Until fulfillment and communication improve, I cannot recommend ordering directly from the company. Update JANUARY 2 2026 (Date of order: 11/29/25) Still no iPros. Customer support ghosted me. Haven't heard from them in 6 days. Definitely the worst buying experience I've had online. DO NOT GIVE KEYSMART ANY MONEY, AND CERTAINLY DON'T ORDER FROM THEIR SITE. There are competitors on Amazon and they deliver in a day. I'm now forced to file reports with my state attorney general, their state attorney general, the FTC, and certainly the BBB.

Do not buy this product! I was unable to return my item because they do not provide return labels. I. Was supposed to have a discount applied to my item, but it never applied and I emailed them 2 minutes after my order to cancel it and they proceeded to take my money and not provide me a discount or refund. I am so disappointed in this company. The backpack rain cover I ordered was for a product they carried years ago, but did not mention that at all. Otherwise, I never would have purchased it. It has a clip on it that doest even do anything for other backpacks. The material is Dainty and weak. It won't last long.

Terrible company. The aftersales is non existent but I thought I’d give them another try and buy a new product. Wish I hadn’t bothered. Apparently the product is a pre order. Doesn’t say on the product at all. No worries it happens so I email to ask for update and of course the dates have changed. I really want to like this company but they are terrible.

Hace 3 semanas que hice mi pedido y todavía no he recibido nada, muy lentos, un desastre.