KeySmartReviews of getkeysmart.com

After jumping through many emails with no one getting back to me. I finally received confirmation of my emails by Andressa and was sent a new charging cable by KeySmart free of charge.

Put in the wrong shipping address and sent them an email. KeySmart immediately shipped another one to my right address and just asked me to return the first order if it did end up coming to me. It didn't and everything worked smoothly! Very impressed by their prompt and helpful customer service (shoutout to Andressa!)

I am in the Philippines and I bought a deep-carry pocket clip online, a few months back. I absolutely love it, but it broke, probably my fault due to stacking up all the tools they got along with a lot of keys, and extension screws to accommodate everything, and I simply kept it hooked recklessly onto my jeans pocket, knowing how thick the whole thing is. So, just for the heck of it, I sent an email to ask if there is some sort of warranty on it, I quickly got a reply and they proactively sent another one free of charge. They even took the trouble of checking with me if I received it or not. I replied reporting issues with shipping and tracking and they simply told me they would re-send it. Lo and behold, both pocket clips arrived. I asked to send the other one back, but they said it would be impractical, and just keep it. This is the kind of customer after-market support KeySmart provides. Customer service like this is a threatened species. Now, I'm thinking of getting another Keysmart to put the extra pocket clip on, a different color this time. I mean, why not? If anything goes wrong, I have absolutely nothing to worry about. Sorry for the lengthy message. I just feel I had to share my beautiful experience.

I ordered a key ring from them in mid June. By early July they were saying that it would be shipped. In the second week of July the 'sent the wrong tracking info' top me. Wehn I looked, they hadnt even shipped it until 5th July. I then recieved an email saying the key ring delivery 'had been missed' and insinuating that it was somehow my fault that they failed to send it. No apology, no expliantion, no idea about customer service. I've asked for a refund, but frankly im not hopeful.

Unfortunately, the goods never reached me, but according to tracking back to the supplier. This is bad. Nice and helpful contact with a very quick refund. That's good.

The magconnect (titanium version) might be my favorite product I own. Super strong magnet and is so much more convenient over a regular keychain connection. Product showed up on time and the product and packaging quality are top notch!

The best key organizer I've come across. Keysmart has a great proposal for those who have several keys and don't like carrying all of them in their purse making a key noise. And I'm also passionate about the tools that you can attach to Keysmart Max. Looking forward to my next item the Slim Wallet.

I ordered a magconnect pro and a pocket clip A month ago and I still haven't received my package. Maybe it is because I live in Europe but I thought shipping wouldn't be a problem as they do offer international shipping. I contacted costumer support and they said there was a problem with shipping, then gave me another tracking code. When that didn't work they gave me a new code who is for a package sent to PORTUGAL... I DO NOT LIVE IN PORTUGAL!! I'm affraid that my money is gone... don't buy there.