KeySmartReviews of getkeysmart.com

It stopped connecting to the tile app and so cannot be found and cannot find my phone. Tile won't deal with that and KeySmart do not have live chat, so I'm days in and emailing and waiting... nothing constructive so far. Avoid solely for the appalling customer service Keysmart have.

Terrible terrible company, I ordered my products, a Powerbank and a keysmart max almost ago and I have yet to receive my products. I got in touch with support and was told that they ran out of stock for one of the products, and since then, no word from them. Please bear in mind that no one from keysmart initiated contact for order. So right now, almost a month and almost 200 euros has been paid, and no product, and Bryan from support has been of no help. If you really must have keysmart's products, buy it somewhere else, but if they manage their logistics and customer service like how they manufacture their products, you would be better off tying your keys together with your shoe laces.

Horrible product and even worse customer service. I bought the KeySmart Flex for 8 keys in June of 2021. First of all I could only insert 5 keys comfortably and my keys weren't especially thick. Secondly, the thing broke within 5 months of normal use. Amazon sent me a replacement unit, which I started using even more carefully. Within 6 months this second one broke, which is why I am writing this review. It feels like a complete ripoff and a fraud. After contacting the KeySmart customer service I was redirected back to Amazon, saying they should help me and that was it. No help, no token of understanding. Nothing. Absolute rubbish service and a rubbish product. Stay away from the KeySmart Flex and KeySmart customer service.

After my Keysmart stopped connecting to my phone, I tried several steps to try and reconnect, but for some reason the key would not connect anymore. After contacting the help desk through the contact form on the website, I was swiftly presented a number of options to maybe resolve the issue, but when these also did not work I received notice that a replacement item without additional costs had been shipped to me! Could not have wished for more, thank you Keysmart!

Ordered their cleanlight air xl 3 for 1 black Friday sale. Price was great until Fedex called and said I owed $171 in duties and taxes! Buyer beware!

Poor customer service. Poor delivery choices for "premium" products. Can;t get it delivered. You reach them via email, which is an automated response that they will contact me "in two days" That is of no help since the post office will return the package. Meanwhile, I get lots of emails asking me to joining their community and updates, etc. Try focusing on customer service first, gentlemen. I had to contest the charge through Amex. To much of my time has been wasted.

One star is too high. Received the one I ordered after significant delay only to discover upon unboxing that it is split down the middle, the tile doesn't work, and the light won't charge. Key smart said I could return it at my cost for a refund or they would just send a replacement. I took the latter. Well, what do you know, the second one is worse. It's junk, don't waste your money.

I bought their product through a Facebook ad. Shortly after payment was processed they sent me an email about how they had had such unexpectedly high demand and how shipping was now delayed as a result. This sounds like a plausible scenario, apart from, the email sounded extremely scammy. Since that first email, I have had numerous follow up messages about how they have now had another delivery in, oh but alas, just not enough to send one out to me. Each and every single one of those messages sound as if they had been composed by the infamous Nigerian prince in person. I will now have to take the legal route to try and recover my money, but looking at other reviews I’m not getting my hopes up.