KeySmartReviews of getkeysmart.com

Response from KeySmartJun 30, 2025

Ciao Gruppo Marconi MRC, Ci scusiamo per questa situazione, non è assolutamente l’esperienza che desideriamo offrire ai nostri clienti. Abbiamo avuto un accumulo di richieste che ha causato ritardi nei tempi di risposta e consegna alla fine del 2024 e all’inizio di quest’anno a causa del periodo festivo, ma il problema è stato risolto. Se il tuo ordine non è mai arrivato e hai bisogno di assistenza, non esitare a contattarci all’indirizzo [email protected] — ce ne occuperemo il prima possibile! Cordiali saluti, Alejandra KeySmart Team

Response from KeySmartJun 30, 2025

Hello DJ, We sincerely apologize for any inconvenience caused by the delay with your order. We usually ship US orders from our US warehouse, but due to the demand during the holiday season, we fulfilled orders from all our warehouses to avoid more backlog. If your order never arrived and you need assistance, please don't hesitate to contact us at [email protected], and we’ll take care of this right away. Kind regards, Alejandra. KeySmart Team

Response from KeySmartJun 30, 2025

Hello Richard, We appreciate you sharing your experience, as it helps us identify our areas of improvement. We are very sorry for the experience you had with the shipment and the refund process. If you have any questions or if you need more assistance, please don't hesitate to contact us at [email protected]. Kind regards, Alejandra. KeySmart Team

Response from KeySmartJun 30, 2025

Hola, Te pedimos una disculpa por la experiencia que has tenido con tu compra. No pudimos identificar tu orden. Si aun no las has recidido por favor ecribenos a [email protected] y nos aseguraremos de resolver tu caso. Saludos, Alejandra KeySmart Team

Response from KeySmartJun 30, 2025

Hello Qlant, We apologize for this since it is not the experience we want our customers to have. We had a backlog that affected our response and delivery times at the end of 2024 and the beginning of this year due to the holiday season, but that has been resolved. If you have any questions or if you need more assistance, please don't hesitate to contact us at [email protected] Kind regards, Alejandra. KeySmart Team

Response from KeySmartNov 21, 2024

Hello! We sincerely apologize for the inconvenience and frustration you've experienced. This is not at all common and we take your feedback seriously. We would like to look into this issue further to understand what happened with your order. Please provide us with your order details so that we can investigate this matter promptly. Again, we apologize for any misunderstanding or delay. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention.

Response from KeySmartNov 7, 2024

Hello DJ! We sincerely apologize for the inconvenience and frustration you've experienced. This is not at all common and we take your feedback seriously. We would like to look into this issue further to understand what happened with your order. Please provide us with your order details so that we can investigate this matter promptly. Again, we apologize for any misunderstanding or delay. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention.

Response from KeySmartNov 7, 2024

Hello Peter, We sincerely apologize for the inconvenience and frustration you've experienced. This is not at all common and we take your feedback seriously. We would like to look into this issue further to understand what happened with your order. Please provide us with your order details so that we can investigate this matter promptly. Again, we apologize for any misunderstanding or delay. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention.