KeySmartReviews of getkeysmart.com

Same story as others. Ordered products Dec 8th and no shipping, no product, no response to emails and so far no refund. Avoid at all costs……

This is a terrible company and scammers!!! Do not buy from them. I ordered this for my husband for Christmas & it never came . I reached out to them & they are completely ignoring me. SCAMMERS!!!

I made a purchase with them on October 19th, counting on plenty of time before Christmas to be able to offer. On November 12th I still didn't have any information about the status of the order and I decided to send an email to question the status of my order. On November 14th, they responded to me saying that it had already been sent and the tracking number. On December 18th I still didn't have any information about the order and I decided to send a new email and they only responded to me on December 24th. In this email they proposed a replacement and asked me for the elements to be sent again. Since that date, several emails have been sent without any response or information. Unfortunately, to our great regret, we are talking about a company that began by presenting very interesting articles but due to these practices, it loses all credibility and as such presents a very significant risk when it comes to making purchases with them. In my opinion, it is a company to avoid. You are left without the item and the money

Appalling! This used to be a US-based concern, but it seems to have migrated to China. Almost 2 months waiting for an order which - they said - couldn’t be delivered because the front door to the apartment block couldn’t be opened. I was asked to contact any one of 4 or 5 phone numbers in China, none of which functioned. Have mailed several times. Have tried to contact them through their website. Nothing works! But strangely, in the days following a mail etc, I get calls from a Belgian number, but as I don’t answer unrecognised numbers, I ignore it. I’ve told them this, but I think I am communicating with a machine, not a human. Maybe the Belgian caller is just a regular phisher. No goods, no contact, and every bit as important, no refund from key smart! While their goods may be adequate, their current level of customer service is outstandingly BAD. Don’t waste your money - go elsewhere, anywhere else, but avoid these people. AND….it seems to have taken them from the beginning of January 2025 to the end of June to comment on my rating (conveniently waiting for an intervening "holiday" period, perhaps) which speaks volumes about their customer service!

Dreadful. None existent customer service. Order still outstanding from early December, 3 emails to the company and no response. Bombarded with emails from this company for new offers though… wish I purchased a different product.

Can’t believe what has happened to this company. I purchased their product 7 years ago without any problems. I just ordered their Keysmart and smartcard and cant get resolution on their shipping or Refunds. My order has been sitting at DHL e-commerce since December the 3rd. All I want is money back but no one will respond from Keysmart. I have written them at least 10 times. Also, DHL ecommerce sucks!!! I have 1 start because I couldn’t give zero stars.

TERRIBLE CUSTOMER SERVICE!! I placed an order back in Nov and was charged, but no tracking number or item was sent. I have messaged their website about 4-5 times and have gotten no response. Be careful with this site! They take your money and never send you a product or respond to get a refund!

November 2025 update: please note that the company is going back to all their one-star reviews and trying to get them removed by asking for more information months after people left their reviews, and Trustpilot has also flagged this company for collecting reviews through unapproved methods. They rightfully had a very low star rating after failing to fulfill a large number of orders in 2024-2025 and are now trying to drown out genuine negative experiences with fake five star reviews (look how many of their five star reviews are from accounts with only one review!) and trying to get one-star reviews removed. Inauthentic, shady behavior. I ordered on 12/18 and as of 12/25 my order has not even shipped. I have requested to cancel but will probably have to do a chargeback to get my money back. Another company featured by The Grommet that doesn’t fulfill orders. Will never use The Grommet’s gift guides again after 3 of 5 orders this year either never showed up or were damaged.