CelluReviews of getcellu.com

I ordered this creme in mid Nov. and it took over 3 weeks to arrive. I decided to return the unused and unopened product and wrote Cellu customer support an email asking them to give me return info for a full refund back to my payment method. After 5 back and forth emails with their representatives, where first they said I couldn't return the product because it was used, (after I had clearly written that I had not even opened it), they then said that I could only get 15% back. After I repeated that the product was unopened and I wanted a full refund they finally sent a delivery address, which turned out to be Guangdong Province, China! The shipping cost for me to return the product there would be more than what I paid for it. I am going to continue my emails to them because they should not have the customers incur shipping costs on a return that would be more than what the product actually cost. This turned out to be a very shady company and I would recommend staying away from them!

ORDER #24224 I have just placed an order ON SATURDAY and notice that it states delivery every 4 weeks which I did not request and do not want. You have sneakily set up a repeat subscription which I presume is automatically done in some small print. Please cancel this subscription immediately and my order as you will not be able to collect this or any future payments You cannot contact your company using the enquiry form or your email address as they are not accepting correspondence. Of course there is also no telephone number either. I have therefore resorted to contacting through this review. UPDATE - Cellu] Your subscription #23370662221 has been cancelled I have cancelled my subscription please also cancel my order as I do not want this and you won’t be able to collect the payment Angie Morris

Definitely not a winner. It moisturizes but, doesn't affect the "problem". I may return it but will not re-purchase.

I have not received my product just showing delivery estimated date 22 to 25th November and today is 1st December🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️

This product did not agree with me. It gave me muscle cramps. I requested to return and found that I would have to return the product to China. Since this is cost prohibitive, I accepted a partial refund without product return. If you decide to give it a try, know that returning it is not as easy as an Amazon return.

I have only given one star because it’s not possible to give ‘zero’ stars. This is not the first damning review I have written on this company, but there is just so much that they get wrong. Product itself does not address crepey skin. It’s a cheap and nasty moisturiser - nothing more. The pots I had smelt of a dirty deep fat frier, but I had the devil’s own job getting my money refunded. It took weeks! Customer service staff are good at following scripts, but fail to deliver on promises to act. I eventually got refunded at end of October. Today (29 November) I noticed that Cellu have taken money from my credit card yesterday and after contacting them, they said I had subscribed for regular deliveries. They have now cancelled the supposed subscription but have ignored my requests to refund £54.75 leaving my credit card. Needless to say, I had no prior warning of this money being taken, not the existence of a subscription (which I would not knowingly have agreed to). This company are Scammers- cheap, nasty, smelly products. Fictitious subscription arrangements. Refusal to refund erroneous payments. Their website is a joke - reviews are falsely reported. I previously reviewed them directly and that review does not appear anywhere. Don’t get scammed!! Steer clear of Cellu

Avoid at all costs. Have had to instruct solicitors as they keep sending product despite emails to cancel. Which is against the law. Going to proceed in small claims court to protect others if nothing else

Ancora non vedo miglioramenti significativi ma sono solo al primo mese, vedremo con i prossimi tre barattoli, aggiornerò la recensione a fine trattamento