CelluReviews of getcellu.com

Avoid! Cheap faulty machine can get exactly the same one for a fraction of the price that does exactly the same thing from temu! They have literally just put their brand name on it. Reported that it was faulty offered a 50% refund but then had no reply to actually issue the refund so never received!

If I could give no stars I would. I've had exactly the same experience as other unhappy customers where I was sent a faulty product and then offered a 50% refund. Initially I said to just send me a replacement-which they agreed to-but I was never given a timeline for when it was going to be delivered. When I finally had ha enough and demanded a full refund I never heard back from them. AVOID AVOID AVOID!

Avoid !! Delivered faulty. When contacted customer service, I was asked to send a video as proof that the product was faulty. I asked for a full refund not replacement or to keep the product for 50% of the price offered. Finally I was asked to send product to China at my own cost and once received, I would receive the refund. When I asked them to cover cost of return of the product that can’t be used, they refused and I never heard from them nor I got the money back. Absolutely disgusting and ridiculous experience as a consumer.

I had issues with the device. It didn't have a timer display and the settings numbers were so tiny I can't see them so am unclear which setting it is on. The device also sticks to my skin. I emailed asking questions about this. They asked me to send a video which I did. It has now been over a month of there being several days before they reply with me sending repeated prompts. Different people seem to reply with no resolution. I have just been asked to send a video so clearly that rep hasn't even read the email thread! It's now past the 28 day money back guarantee and I am no closer to a resolution. One of the worst customer services experiences of my life. No phone number is listed either.