Clean beauty that actually works. No BS, no fillers, no harmful chemicals. Vegan. Free from parabens, silicones & PEGs. Clinically dosed actives that deliver.
Cellu (getcellu.com) has 780 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
getcellu.com
Website
getcellu.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Like many other people providing reviews here, I have been scammed by this company. Presumably the purchase is set by default to a repeating subscription, which is effectively invisible when you purchase. Instead of buying the product once, you buy it repeatedly every 4 weeks. It so far has proved impossible to cancel. Best bet is to go to your bank and try to cancel all payments. With luck, they may no longer accept payments to these scammers. Worse case scenario: cancel your card.
AR
Ann R.
I really like this cream.
I really like this cream. I am using it all over my body and have definitely noticed an improvement. I am age 66 and the skin on my arms was getting crepy. It feels and looks much firmer. I have been using Cellu for about 5 or 6 months so it isn't immediate but give it time . I also use it on my face and my skin is firmer . It has been commented on. The company were great when I had a query with them and replied quickly.
JB
Janet B.
Scam don’t buy off them
Scam don’t buy off them
DM
Dr M.
Avoid this comany and their products
On the date of writing this review, 8th Jan 2026, I have been waiting nearly 5 weeks for my 2nd delivery. No tracking data is available - numerous requests for a refund or redelivery merely elicit empty promises of a future update from their logistics team. In the meantime any benefits (?) achieved from using my first delivery have been lost.
Response from CelluJan 8, 2026
Hello Susan,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience this has caused you. This is certainly not the experience we want any of our customers to have.
We genuinely want to help resolve this for you. However, at the moment, we’re unable to locate an account or order under the details provided in this review, which makes it difficult for us to investigate the delivery status, tracking, or refund properly.
We sincerely apologize for the delay, lack of tracking updates, and the impact this has had on you. Please reach out to us directly at [email protected]
with your order number or the email used at checkout, our team will prioritise assisting you as quickly as possible.
Again, we’re very sorry for the inconvenience and appreciate the opportunity to look into this further and make things right.
Best regards,
Cellu
CH
Christine
I have been signed up for a…
I have been signed up for a subscription that I did not request. Avoid at all costs. This is yet another scam.
I have tried to get them to cancel but with no result as yet.
Response from CelluJan 6, 2026
Hi Christine,
We’re very sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the experience we want for our customers, and we would like to resolve this issue as quickly as possible.
At the moment, we’re unable to locate your account based on the information provided in the review. To assist you further, could you please share your order number or the email address used at checkout?
Please reach out to us directly at [email protected]
, and our support team will prioritize your case and ensure everything is sorted promptly.
Thank you for bringing this to our attention.
Warm regards,
Cellu
TB
Teresa B.
Great customer service
I'm updating my review of Cellu because of their really efficient customer service. The product itself is no good for me because I really don't like the smell. Cellu have been very quick to contact me and ask what the problem is. When I said I can't use the cream because of the smell, and didn't want to return it because of the prohibitive cost, they offered to refund my money. I agreed, and it is back in my bank after just 2 days. I'm very happy with their service, and really wish I could try the product to see if it is as good as they claim. The smell might not be off putting to others - we all have a different reaction to odours!
Response from CelluDec 29, 2025
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the scent of the product wasn’t to your liking we understand that fragrance preferences can be very personal.
We appreciate your comments about the ingredients and the texture of the cream, and we regret that the scent affected your overall experience. We’ve also sent you an email previously to follow up and see how we can assist further.
Please know that we take your feedback seriously and have shared it with our product team for review.
Thank you again for reaching out.
Kind regards,
Cellu
NI
Nicole
Moisturizing
I find the cream moisturizing and absorbs well but no sign of firmness. Smell is pleasant.
Shame really.
VZ
Vilma Z.
WARNING to potential customers ⚠️
WARNING to potential customers ⚠️
This company signs people up for recurring subscriptions but provides NO clear way to cancel.
There is no “cancel subscription” option in the account — only email unsubscribe, which does not stop charges.
I contacted support multiple times — no response.
To stop further charges, I was forced to block my bank card through my bank.
This is misleading and unethical business practice.
The cream itself did absolutely nothing.
Think twice before ordering.
Response from CelluDec 29, 2025
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience this caused. We completely understand how upsetting it can be to feel stuck with a subscription and not get the clarity you expected.
After reviewing your account, we can confirm that the subscription has been successfully cancelled, and there will be no further charges moving forward. We’ve also sent you an email confirming the cancellation and offering further assistance.
We sincerely apologize for any confusion around the cancellation process and for the delays you experienced when trying to reach us. Your feedback is extremely important and helps us identify where we need to improve, especially in making subscription management clearer and more accessible.
If you’re open to it, we’d appreciate the opportunity to assist you further via email and address any remaining concerns.
Thank you for taking the time to raise this, and again, we’re sorry for the inconvenience.
Best regards,
Cellu
