CelluReviews of getcellu.com

Response from CelluDec 23, 2025

Hi Vania, We’re truly sorry to hear how upsetting this experience has been for you. We understand how frustrating it can feel when things don’t go as expected, and we sincerely regret any stress or confusion this may have caused. We want to reassure you that we have already reached out to you via email and have successfully canceled your subscription. There is no active subscription remaining on your account. Please know that it was never our intention to make this process difficult. We aim to be transparent and accessible at all times, and we’re sorry if this wasn’t reflected in your experience. If you have any remaining concerns or need further assistance, we kindly ask that you reply directly to our previous email. We’re more than willing to help and ensure everything is fully resolved to your satisfaction. Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused. Warm regards, Cellu

Response from CelluDec 19, 2025

Hi Lourdes, Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment this situation has caused you. We completely understand how upsetting it is to wait for an order that never arrived, especially after reaching out multiple times. We would like to clarify that we have already sent you a direct message confirming that a full refund has been processed to your original payment method. Depending on your bank, it may take a few business days for the amount to appear on your statement. We truly regret the delays and the repeated updates you received while your case was under review. This is not the experience we want any of our customers to have, and we are taking your feedback seriously to improve both our communication and delivery processes. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’ll be more than happy to help. Warm regards, Cellu

Response from CelluDec 16, 2025

Hi, Thank you for taking the time to share your experience, and we’re truly sorry to hear that the product didn’t meet your expectations. We understand how disappointing it is when a skincare product doesn’t deliver the nourishment or results you were hoping for, especially after using it consistently. Our formula is designed to absorb quickly and work gradually, which can sometimes feel lighter on the skin, and results may vary depending on individual skin type and condition. That said, we fully respect your experience and sincerely apologize for the frustration this has caused. We want to make this right and support you further. Please reach out to us directly with your order details, or reply to the email we’ve sent, and we’ll be happy to assist you with your refund request. Thank you again for your honest feedback it truly helps us improve. Warm regards, Cellu