Maria luisa P.
I alrrady see an improvement. It is only three days that I’m using it…
It is only three days that I’m using it but it seems t’ha it is working. My skin looks better so I do hope in further time it will be better

Clean beauty that actually works. No BS, no fillers, no harmful chemicals. Vegan. Free from parabens, silicones & PEGs. Clinically dosed actives that deliver.
Cellu (getcellu.com) has 780 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing780 approved reviews, newest moderated first
Maria luisa P.
It is only three days that I’m using it but it seems t’ha it is working. My skin looks better so I do hope in further time it will be better
Michelle A.
At first I thought I've fallen for the marketing blurb again, but I stuck with it, am now on 4th jar & can see a real difference on my arms neck & even my inner thighs Think I may stick with this one
Lara M.
A big thank you to Trustpilot for allowing people to reveal yet another Chinese product scam. I am reviewing the advertising and website which are brilliantly done, but the before and after photos on close examination are clearly just photoshopped. I didn’t fall for it this time
Response from CelluOct 20, 2025
Hi Lara, Thank you for sharing your thoughts. We’re genuinely sorry to hear that you feel this way about our product and advertising. Please rest assured that Cellu is a legitimate brand, and our products are carefully formulated and tested to meet quality standards. The images and testimonials we share are based on real customer experiences, though we understand that results can vary from person to person. We completely respect your opinion and appreciate your feedback — it helps us continue improving the way we communicate with our customers. If you’d like to know more about our ingredients or see verified customer results, our team would be happy to provide that information. You can reach us anytime at [email protected] . Warm regards, Cellu Team
Set three school S.
Where do I even start with this Cellu Cream? The ads promised a miracle, sh that were supposed to be mine after a few weeks. Spoiler alert: they're not. I slathered this stuff on twice a day, every day, like the instructions said. It smells nice, I'll give it that, kind of like coconut. The texture is thick, which I guess feels luxurious at first, but it takes forever to rub in. And don't even think about putting clothes on right away unless you want to feel like you're wearing a greasy sausage casing. Honestly, I think my skin might be a little softer, but that could just be from all the extra moisturizing. As for the "firming" action? Nonexistent. Seriously, save your money. This cream is just an overpriced moisturizer with a fancy label. I'm convinced the only thing it firms up is the company's bank account
Response from CelluOct 20, 2025
Hi, We’re truly sorry to hear that your experience with our Cellu Cream didn’t meet your expectations. We completely understand how disappointing it can feel when a product doesn’t deliver the results you were hoping for. Our goal is always to provide high-quality products that our customers genuinely love. While many customers report visible results after consistent use, we understand that skincare can vary from person to person. We’d really appreciate the chance to make this right. Could you please reach out to our Customer Care Team at [email protected] with your order details? We’ll be more than happy to look into your experience and offer a suitable solution. Thank you for taking the time to share your feedback — it truly helps us improve and better serve our customers. Warm regards, Cellu Team
Val V.
I am 75 and was pretty excited to receive and try this product. The delivery was very quick and nicely packaged. I have only been trying it on my arms for 3 days, morning and night and while I don’t expect to see any magical results yet on my crinkles, my skin does feel a whole lot better and the product is easy to apply. My skin is certainly a lot softer.
customer
I bought one jar of the Crepey Skin Repair Cream for the first time. Tried it, nothing special. Binned it. A few weeks later, I received confirmation that I had been billed again for another jar, and it had been shipped. I never signed up for a subscription, so it must have been a pre-ticked field that I missed during my first and only purchase. Upon reading the email receipt for my purchase, I realised that my subscription saves me .... wait for it ... 3p per jar on a product costing £21.12 instead of £21.15. Yay me. You can't cancel the subscription on the website; instead, you must contact customer service, which will then send you an online form. Not happy.
Response from CelluOct 20, 2025
Hi, We’re really sorry to hear about your experience and completely understand your frustration — unexpected charges are never pleasant. Please rest assured that we don’t automatically enroll customers without consent. The subscription option is shown at checkout, but we understand how easy it can be to miss. We truly apologize for any confusion this may have caused. Regarding your subscription, our team can cancel it immediately and ensure no further charges are made. Please reach out to us at [email protected] with your order details, and we’ll sort this out for you as quickly as possible. We appreciate your feedback — it helps us improve both our checkout clarity and customer experience. Warm regards, Cellu Team
EM
Was advised that the cream gets sent from Netherlands. Well that isn’t true at all. The cream is sent from China. The pots are labelled ‘made in PRC’ so I’d go as far to say the whole set up is in China and they’ve simply used Netherlands as a cover for this sham of a company. The cream has a smell like others have already commented - cooking oil, engine oil. It’s truly vile. It leaves a horrific tacky feeling once applied. Oh and the 60 day risk free returns? That doesn’t exist. They’ll answer your first email with ‘the formula has changed since you ordered’ ‘refund you 25%’ When replying to them to ask for the full refund they then offer 35% and to save hassle of returns to the international fulfillment centre at YOUR cost (read China) you can keep the creams. Their website does not mention anywhere that their risk free returns at made at the customers cost. I’ve successfully got a full refund but only after pointing out their website is misleading- ‘ a “60-Day Risk-Free Trial”, implies that customers can try the product without financial risk. However, this is not the case. Under UK consumer law, specifically the Consumer Contracts Regulations 2013 and the Consumer Protection from Unfair Trading Regulations 2008, businesses are required to provide clear and accurate information regarding return costs prior to purchase. Advertising must not mislead and your omission of key details constitutes a misleading omission of material information that could influence a consumer’s decision to buy. Failing to clearly present return costs before purchase Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - the seller must clearly state, before purchase, who pays for return shipping. This was not clearly disclosed and is nowhere in your website - that is unlawful. Your marketing practices are misleading and lack transparency. The absence of a business address on your website, coupled with the fact that the product ships from China, raises significant concerns. This misrepresentation erodes consumer trust and breaches consumer protection regulations. ‘ Put quite simply they are to be avoided!
MG B.
DO NOT BUY FROM THIS COMPANY! I PLACED AN ORDER ON 13.9.25 AND TODAY THE TRACKING FROM ROYAL MAIL FOR THE THIRD DAY SAYS WE ARR EXPECTING IT. CUSTOMER SERVICE EMAIL SAYS THE SAME THING EVERY TIME. SORRY FOR THE DELAY. I HAVE REQUESTED REFUND WHICH THEY ARE IGNORING! I SHALL HAVE TO CONTACT MY BACK AND REPORT AS FRAUDULENT TRANSACTION