Get SeleneReviews of get-selene.com

Response from Get SeleneAug 3, 2026

Hi Thora, We're genuinely sorry for the frustration this experience caused you. We completely understand why receiving a delivery notification when you had not actually received your package would be upsetting, especially after reaching out and not hearing back as quickly as you expected. We also understand your concern about the tracking information showing the package as delivered on 7/16 when, according to your experience, it did not arrive until much later. We don't want to dismiss that discrepancy, and we're sorry that our response did not address it sooner. We're glad the package has ultimately reached you, but we recognize that the delay and lack of timely communication made the experience much more frustrating than it should have been. Your feedback about our response time is important to us, and we're taking it seriously. We appreciate you bringing this to our attention and giving us the opportunity to improve. -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Rita, Now that's a review we love to hear! We're so happy that all four of your dogs are enjoying their fountains and drinking more water. Having one inside and another outside sounds like the perfect setup for keeping everyone refreshed throughout the day. And the fact that you picked one up for your sister too is such a wonderful compliment! We hope she and her furry friend love it just as much. Thank you for spreading the Selene love and for trusting us with your pups' hydration. We truly appreciate your support! -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Opie, We're sorry this experience has been so frustrating, especially after receiving two fountains with dents and then having your pup decide the fountain wasn't for them. We'd like to clarify that our 365-day money-back guarantee does apply to the Doggy Fountain. We also understand that a store credit or partial refund isn't the resolution you're looking for, and we don't want you to feel like your concerns aren't being heard. Because returns require prior authorization and specific return instructions from our support team, we'd be happy to help you through that process. Please continue your email conversation with us, or reach out directly at [email protected] with your order number so we can make sure your request is properly addressed and provide the next steps. We're genuinely sorry for the frustration you've experienced. We appreciate the opportunity to review this properly and work toward a resolution that aligns with our return policy. -The Selene Team

Response from Get SeleneAug 1, 2026

Hi Barry, What a thoughtful way to describe why fresh water matters for our pets. We're so glad to hear that both your dog and cat are enjoying their Selene fountain! We especially love hearing that it's made keeping up with their water easier for you. Life can get busy, and having a fountain that helps make fresh, flowing water readily available can certainly make one less thing to worry about. Thank you for choosing Selene and for sharing such a meaningful review. We're grateful to be part of your pets' daily routine! -The Selene Team

Response from Get SeleneAug 1, 2026

Hi there, We're sorry to hear you feel this way. We take concerns like this seriously and would genuinely appreciate the opportunity to understand what happened. If you've experienced an issue with your order, product, or support experience, please reach out to us at [email protected] with your order details. Our team will be happy to look into your specific situation and work with you toward a resolution. We’re here to help and would appreciate the chance to make things right. -The Selene Team

Response from Get SeleneAug 1, 2026

Hi Lewis, We're sorry to hear about the trouble you've experienced with your fountain. We completely understand how frustrating it must be to have an issue with the pump and feel like you haven't been able to get the help you need. We did respond to your previous messages, so if you haven't seen our replies, we kindly recommend checking your spam or junk folder in case they were filtered there. We're still here and would really like to get this resolved for you. You can also email our customer support team directly with a short video showing the issue you're experiencing with the pump or fountain. This will allow our team to assess the problem and, if a replacement is needed, arrange one for you as quickly as possible and guide you through the next steps. Please send us an email when you're able. We'll be here to help until your fountain is working properly again. 🤗 -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Linda, We’re so happy to hear that you and your pup have had such a positive experience with Selene! It’s wonderful to know our team has been able to answer your questions in detail and help you feel more confident with your new fountain. We know there can be a lot to learn when you’re first getting started, so we’re always happy to walk you through it. And it sounds like your pup has definitely settled into a good routine now! We love hearing that they’re drinking more water and enjoying the fountain so much. We’re also glad we could find a solution that worked well for you with the small dent. Most importantly, it’s great to know the fountain is working properly and your pup is happy with it. Thank you for your trust, your kind words, and for recommending Selene. It truly means a lot to our team! -The Selene Team

Response from Get SeleneJul 30, 2026

Hi Laurie, Thank you for sharing your experience! We're so happy to hear that your Selene fountain has been easy to clean, fill, and maintain. Best of all, it's wonderful to know that both your puppies and kitties are loving it and always have fresh, filtered water available. Thank you for choosing Selene and for taking the time to leave us such a kind review. We truly appreciate your support and wish all of your furry family many happy, healthy, and well-hydrated days ahead! -The Selene Team