Get SeleneReviews of get-selene.com

Response from Get SeleneAug 4, 2026

Hi Shelley, We're truly sorry for the frustration and for the delay in getting your return request taken care of. We completely understand how frustrating it is to be waiting for an update, and we apologize for the inconvenience. Please send us another email at [email protected] with your order number, and we'll make sure your request is prioritized by our support team so we can assist you with the next steps as soon as possible. Thank you for your patience and understanding. We're here to help and will do our best to get this resolved for you. -The Selene Team

Response from Get SeleneAug 4, 2026

Hi Libby, Wow. Six fountains! We have to say, that's some serious Selene love! 🐾 We're absolutely delighted to hear that all your furry family members, including your sisters' dogs, are enjoying their fountains. And your little dog wasting no time and starting to use it within 30 seconds is just too cute! It's also great to know you've had a smooth experience with both the wireless and non-wireless versions and that everything arrived safely in Northern Ireland. Knowing you've even stocked up on extra filters and would recommend Selene to others means so much to us. Thank you for choosing Selene again and again, and for sharing the Selene experience with your family. We truly appreciate your incredible support! -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Bernard, We're so glad to hear the 7L fountain has been a great fit for your two Labs! With two big pups around 100 pounds each, having that extra capacity must make a real difference. We also appreciate your honest feedback about the cleaning process. A filtration system does come with a few more steps to keep everything running at its best, so we're happy to hear you feel the quality is worth it. Thank you for sharing your experience and for recommending Selene. We're grateful to have your two Labs as part of the Selene family! -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Tula, It's lovely to hear that everything went smoothly from the moment you placed your order to the day your fountain arrived! We're glad the updates and tracking made it easy to keep an eye on your order, and even happier to know your dog is loving the fountain. That's the best part! Thank you for choosing Selene and for sharing your experience with us. We truly appreciate your support and hope your pup continues enjoying every sip! -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Rick, We really appreciate you sharing such a thoughtful review! We're so glad your French Bulldog pups took to their Selene fountain right away. And we completely understand that peace of mind is one of the biggest benefits of knowing your pups have fresh, flowing water available throughout the day. It sounds like the fountain has also made your daily routine a little easier, especially with less scrubbing and fewer refills. We're happy to hear the long-lasting battery has been a bonus too! Thank you for choosing Selene and for trusting us with something so important to you and your pups. We're so glad to be part of their daily routine! -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Lacey, We're truly sorry for the frustration you've experienced while trying to arrange your return. We understand that if your dogs aren't comfortable using the fountain, a store credit isn't the resolution you're looking for, and we apologize for adding to your frustration. We'd like to make sure your return request is properly addressed. Please email us directly at [email protected] with your order number, and we'll prioritize your case and provide the appropriate next steps for your return. We're sorry this process has taken longer than it should have. We appreciate the opportunity to review your request and work toward a proper resolution. -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Richard, It's wonderful to hear that your two pups took to their Selene fountain right away! We're glad the motion feature has been working well for them and that the weekly cleaning routine has been easy to manage. It's also great to know you're enjoying the convenience of not having to constantly worry about changing the filters. Thank you for the kind words and for giving Selene a place in your dogs' daily routine. We truly appreciate your support and hope your pups continue enjoying their fresh, flowing water! -The Selene Team

Response from Get SeleneAug 3, 2026

Hi Chantal, We love hearing that the whole family is enjoying the Selene fountains, including you! 😊 It's wonderful to know your dogs are drinking more water now that they've had some time to get comfortable with their new bowls. And we have to say, using one of your two fountains for yourself is a pretty great idea too! We're also glad you've found the fountain easy to clean and maintain. Thank you for choosing Selene and for sharing your experience with us. We truly appreciate your support! -The Selene Team