Get SeleneReviews of get-selene.com

Response from Get SeleneAug 20, 2026

Thank you so much, Alex. We’re so glad to hear that your new pup is happily drinking from the Selene fountain and that everything was easy to set up. 🐶❤️ We’re also happy we could help sort out the shipping address in time. And after everything you’ve been through with your old dog, we really appreciate you trusting Selene for your new little one. Wishing you and your pup many happy, healthy days together. Thank you for choosing Selene and for sharing your experience with us! -The Selene Team

Response from Get SeleneAug 20, 2026

Thank you so much, Jerry! We absolutely love hearing that your pups went from being a little unsure to wondering why they didn’t have their Selene fountain sooner! 😂🐶❤️ It’s wonderful to know that they’re enjoying their fresh water and drinking more. We’re so happy that you’re loving Selene as much as they are! Thank you for your support and for choosing to be part of the Selene family. We truly appreciate you! -The Selene Team

Response from Get SeleneAug 20, 2026

Hi, we’re really sorry to hear that you’re still waiting for your fountain and haven’t received the response you were expecting. We completely understand how frustrating that is, especially after reaching out and seeing additional emails while still waiting for your original order. We’d really like the opportunity to look into your order and get you a clear update. Please email us at [email protected] with your order details, and our support team will review the shipment and help you with the next steps. We’re sorry for the frustration and lack of communication you’ve experienced. We appreciate you bringing this to our attention and hope we can make this right. -The Selene Team

Response from Get SeleneAug 20, 2026

Thank you so much for sharing this! We’re so glad your pups eventually warmed up to their Selene fountain and are now drinking from it all the time! 🐶❤️ Three weeks is definitely a little journey, but we love hearing that they finally decided the fountain was a keeper. Every pup has their own way of getting used to something new! Thank you for giving Selene a chance and for sharing your experience with us! -The Selene Team

Response from Get SeleneAug 20, 2026

Thank you so much, Joleen! We’re so happy to hear that both of your Pomeranians took to their Selene fountain right away! 🐶🐶❤️ It sounds like they wasted no time making it part of their daily routine! We love hearing that they’re using it constantly and that the whole family is enjoying it. Thank you for choosing Selene and for recommending us. We really appreciate you taking the time to share your experience! -The Selene Team

Response from Get SeleneAug 20, 2026

Hi David, we’re really sorry to hear that the fountain was such a poor fit for your dogs. We understand how upsetting it must have been to see them become uncomfortable around the fountain and to have to move their water bowl just to get them back to their normal routine. Every dog responds differently to a new fountain, and we’re sorry that the sound and sensor activation made your dogs uncomfortable rather than helping them enjoy it. If you’d like us to look into your order and help with the return process, please reach out to us at [email protected] with your order details. Our support team would be happy to review this with you and help with the next steps. We’re sorry that Selene didn’t work out for your pups, David, and we appreciate you taking the time to share your experience. -The Selene Team

Response from Get SeleneAug 20, 2026

Hi Irelyn, we’re very sorry to hear about this experience. We understand how concerning it is to receive a damaged fountain and then see an additional charge that you weren’t expecting. We’d really like the opportunity to review both orders and the charges associated with them so we can understand what happened and help get this resolved. Please email us at [email protected] with the order numbers you provided and our support team will look into this with you. We’re sorry for the frustration and concern this has caused, Irelyn. We appreciate you bringing it to our attention and would like the chance to make this right. -The Selene Team

Response from Get SeleneAug 18, 2026

Thank you so much, Julie! We’re so happy to hear that your Labrador loved her Selene fountain right from the start! 🐶❤️ It sounds like she really enjoys drinking from the spout, and we love hearing that she’s drinking more often too. We’re also glad that you’re enjoying the filtered water and feeling good about what she’s drinking each day. Thank you for choosing Selene and for taking the time to share your experience with us! -The Selene Team