Lisa R.
They refused to refund my money back
They refused to refund my money like they promised they would if anything was wrong with it first thing as soon as I got it the box was totally damaged so I knew it was not a good sign then the bowl was dented so it wouldn’t sit on the floor correctly that made a mess everywhere and then the part that goes into the fountain was bent so it wouldn’t go into the fountain correctly so the whole thing wouldn’t work and then they told me they would give me 30% back and I can give it to someone else to enjoy 🤣🤣🤣🤣 who is going to enjoy a broken piece of crap fountain that doesn’t work!!! And I tried to get ahold of them the day I received it and didn’t hear back from them until weeks later they kept telling me if I kept emailing them I would go to the back of the line but you only have 7 days to get your full refund back so it’s a total scam they are playing and I’m not happy paying $189 dollars for a non working fountain!! And I’m not going to quit until I receive my refund back!!
Response from Get SeleneAug 22, 2026
Hi Lisa, we’re very sorry to hear about the condition your fountain arrived in and how frustrating the process has been trying to get this resolved. Receiving a damaged product and then having to wait for a response is understandably upsetting, especially when you reached out as soon as you received it. We’re also sorry that the resolution offered did not address your concerns. We’d really like the opportunity to review your order and the previous communication so we can better understand what happened and help with the appropriate next steps. Please email us at [email protected] with your order details and reference this Trustpilot review. Our support team can review your case and assist you further. We’re sorry for the frustration this experience has caused, Lisa, and we appreciate you bringing it to our attention. -The Selene Team