Get SeleneReviews of get-selene.com

Response from Get SeleneAug 29, 2026

Hi Steve, we’re very sorry to hear that. We understand how frustrating that must be, especially with a brand-new product. Please email us at [email protected] and reference this Trustpilot review along with your order details. We’ll prioritize your request so our team can look into the issue and help you with the appropriate next steps. We sincerely apologize for the lack of response and the inconvenience this has caused. We appreciate you bringing this to our attention and would like the opportunity to make this right. -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you for sharing your experience, William! We’re glad to hear that the Selene fountain is helping keep your dogs’ water cool, so you don’t have to refresh it as often, especially in the warmer weather. 🐶💧 We appreciate your honest feedback and are happy to know that the fountain is still making things a little more convenient for you and your pups. Thank you for choosing Selene and for taking the time to share your experience with us! -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you for sharing your experience, Jeneane! It sounds like Max definitely took his time getting comfortable with his new Selene fountain. 🐶❤️ We’re glad to hear that he’s now drinking from it, even if he’s still a little cautious around the spout. Every pup has their own personality and comfort level with something new, so we really appreciate you being patient with Max while he adjusted. Thank you for choosing Selene and for sharing Max’s journey with us! -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you so much, Dorothy! We’re thrilled to hear that the Selene fountain has been such a great experience for you and, most importantly, that your dogs absolutely love it! 🐶❤️ It means so much to know that Selene is making a positive difference for your pups. Thank you for choosing Selene and for taking the time to share your kind words with us! -The Selene Team

Response from Get SeleneAug 27, 2026

Hi Mitra, we’re very sorry to hear about the experience you’ve had with your order and that you’ve had difficulty reaching our team. We completely understand how concerning it would be to see charges you don’t recognize, especially while trying to get assistance. We’re also sorry if your previous emails have been bouncing back. We’d like to make sure your concerns regarding the additional charges and subscription are properly reviewed. Please email us at [email protected] and reference this Trustpilot review. We’ll prioritize your request so our team can locate your order and review the charges and subscription details with you as quickly as possible. We’re sorry for the frustration and concern this has caused, Mitra. We appreciate you bringing this to our attention and would like the opportunity to look into your case properly. -The Selene Team

Response from Get SeleneAug 27, 2026

Thank you so much, Cindy! We truly appreciate you taking the time to share your experience, especially after using Selene for three months. ❤️ We’re glad we could honor the warranty and get a replacement pump sent out promptly. Most importantly, we’re happy to hear that your two big dogs are enjoying their fresh, recirculating water, especially in the high desert conditions! Thank you for choosing Selene and for sharing such thoughtful feedback about your experience with our team and warranty. It means a lot to us! -The Selene Team

Response from Get SeleneAug 26, 2026

Hi Katia, we’re sorry to hear that the larger fountain wasn’t a comfortable fit for your three Pomeranians and that the return process left you frustrated. We understand how disappointing that must be, especially after choosing the larger model based on the information provided. We also appreciate you sharing your concerns about the filters, guarantee, shipping, and subscription. We want our customers to feel clear about their purchase and options, and we’re sorry that your experience left you feeling otherwise. Please reach out to us at [email protected] with your order details and reference this Trustpilot review. Our support team can review your specific order and return request with you and help clarify what options are available. Thank you for taking the time to share your experience, Katia. We’re sorry Selene wasn’t the right fit for your pups, and we’d appreciate the opportunity to assist you further. -The Selene Team

Response from Get SeleneAug 26, 2026

Thank you so much, Andy! We’re really glad to hear that we were able to get your issue sorted out to your satisfaction. ❤️ We also appreciate your patience with the time difference and understand how that can make communication take a little longer than expected. Most importantly, we’re happy we could get everything resolved for you. Thank you for choosing Selene and for taking the time to share your experience! -The Selene Team