Get SeleneReviews of get-selene.com

Response from Get SeleneAug 31, 2026

Thank you so much, Carol! We’re so happy to hear that Joy loves her Selene fountain and that you’re enjoying having fresh, clean water available for her every day! 🐶❤️ It sounds like the large fountain is a perfect fit for her, and we love hearing that it’s helping make her daily routine a little happier and healthier. Thank you for choosing Selene and for sharing such a lovely review with us. Give Joy some extra pets from the Selene team! -The Selene Team

Response from Get SeleneAug 31, 2026

Thank you so much, Rebecca! We’re so happy to hear that you’re loving how easy the Selene fountain is to maintain, along with the convenience of the wireless design and the ability to choose when the water turns on. ❤️💧 And don’t worry about the preposition, we’ll let it slide! 😉 Thank you for choosing Selene and for sharing your experience with us. We really appreciate it! -The Selene Team

Response from Get SeleneAug 31, 2026

Thank you so much, Benjamin! We’re thrilled to hear that both of your Maltese have completely embraced their new Selene fountain! 🐶🐶❤️ It’s wonderful to know that they’ve gone from their old water bowl to enjoying the flowing water from Selene throughout the day. Hearing that they love it so much is the best compliment we could receive! Thank you for choosing Selene and for taking the time to share your experience with us. We really appreciate it! -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you for sharing your experience, Terry! We’re so glad to hear that your three dogs figured out the Selene fountain so quickly and that you feel more confident about the quality of their water. 🐶💧 It sounds like Valkyrie is still getting used to the flowing water, but we’re happy she’s getting there! We also appreciate your patience with the delivery and are glad to hear that you’re happy with your purchase overall. Thank you for choosing Selene and for taking the time to share your experience with us! -The Selene Team

Response from Get SeleneAug 29, 2026

Hi Joseph, thank you for sharing your experience. We’re really glad to hear that your pets are enjoying the fountain and that the filters are helping keep their water clean. 🐶🐱💧 We’re sorry, however, that the subscription wasn’t clear to you and that you haven’t received a response after reaching out. We understand how frustrating it can be to discover an ongoing charge you weren’t expecting, and we apologize for the communication delay. Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your request and help review the subscription and any related charges with you. We appreciate your honest feedback, Joseph, and we’re sorry that the service experience didn’t match your experience with the product. -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you so much, Marion! We’re so happy to hear that your 14-year-old Corrie gave the Selene fountain a chance and was loving it after just a day! 🐶❤️ We appreciate your patience with the delivery, and we’re especially glad to hear that the wait was worth it and that Corrie is drinking more often. It’s always wonderful to hear when a pup who doesn’t love change finds a new favorite! Thank you for choosing Selene and for sharing your experience with us! -The Selene Team

Response from Get SeleneAug 29, 2026

Thank you so much for the thoughtful review, Q Watson! We’re thrilled to hear that you’re impressed with the Selene fountain and that your dogs are drinking more water. 🐶💧 We’re especially glad you’ve been able to see the filters doing their job and appreciate you sharing that detail. We also appreciate your honest feedback about our response times. We’re working hard to improve our communication and response times, and we’re happy to hear that our team is able to address your concerns when they do get back to you. Thank you for choosing Selene and for sharing your experience with us. It means a lot! -The Selene Team

Response from Get SeleneAug 29, 2026

Hi Janet, we’re very sorry that your fountain arrived damaged and unusable, and we sincerely apologize that you’ve had such a difficult time reaching our team. We completely understand your frustration, especially after waiting for your order to arrive. We’d like to make this right by arranging a replacement for the damaged fountain. Please email us at [email protected] and reference this Trustpilot review along with your order details so we can prioritize your case and assist you as quickly as possible. We’re sorry that your experience has fallen so far short of what you expected from Selene. Thank you for bringing this to our attention, Janet. We’d really appreciate the opportunity to resolve this for you. -The Selene Team