Get Selene Reviews | Read Customer Reviews of get-selene.com

Get Selene Reviews | Read Customer Reviews of get-selene.com

Get Selene reviews

1,047 approved reviews, newest moderated first

Marie D.
Oct 21, 2026
This is my 2d Selena doggy fountain
This is my 2d Selena doggy fountain. The first one the pump stopped working so I had to get another. However, I just received my new fountain and there's a piece missing to connect the water pump to the fountain part. My other pump had a plastic attachment which did not come with the fountain. Please respond to let me know how to set up the fountain without the plastic connector.
Response from Get SeleneOct 22, 2026
Hi Marie, thank you for reaching out and for giving Selene another try! ❤️ We sincerely apologize that you experienced an issue with your previous pump and are now having difficulty setting up your new fountain. We'd love to help you get everything connected properly so your furry friend can start enjoying it. Please email us at [email protected] and reference your Trustpilot review. Our team will be happy to walk you through the setup and help resolve the missing connector concern. We appreciate your patience, Marie, and look forward to getting this sorted out for you! 🐾 — The Selene Team
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Joel L.
Oct 21, 2026
All in all
All in all, I’ve found my new Selene water fountain to be a positive for my dogs. Initially they were a little hesitant to try out the new fountain, but now they are used to it. I feel that they are drinking more water overall as a result, which is a plus as well. I do like the “motion” setting on the pump of the fountain - this way it is not continually running all the time - only when 1 of the dogs approach the fountain, the pump kicks on for them. All in all, extremely satisfied w/ my purchase. Thank you Selene.
Response from Get SeleneOct 22, 2026
Hi Joel, we're so glad your pups have settled into using their new fountain! 🥰❤️ Sometimes our furry friends need a little time to get used to something new, so it's lovely to hear they're now comfortable and drinking more often. We're also happy you're enjoying the motion sensor feature! It's a handy way to have the water flow when your dogs approach without keeping the pump running continuously. Thank you for choosing Selene and sharing your experience, Joel. We hope your pups continue loving their fountain! 🐶🐾 — The Selene Team
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Melina W.
Oct 21, 2026
Great idea to have constant water movement
Great idea to have constant water movement and filtration. My dog was hesitant the first day, but warmed up today the fountain the next day. Very decently made and great concept.
Response from Get SeleneOct 22, 2026
Hi Melina, we're happy to hear your pup warmed up to the fountain so quickly! 🥰❤️ It's always nice when a little curiosity turns into a comfortable new routine. We're glad you're enjoying the flowing water and filtration features, too. Thank you for giving Selene a try and sharing your thoughts with us! Sending lots of love to your furry friend! 🐶🐾 — The Selene Team
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Laura B.
Oct 21, 2026
I had an issue with an order
I had an issue with an order. They got back to me right away and cleared up my issue with expediency and professionalism.
Response from Get SeleneOct 21, 2026
Hi Laura, thank you so much for your kind words! ❤️ We're really happy to hear that our team was able to resolve your concern quickly and make the experience a positive one for you. We know how important it is to have someone there to help when something doesn't go as expected, and we're glad we could make things easier for you. We truly appreciate your patience and the opportunity to help, Laura. Thank you for choosing Selene, and please know we're always here whenever you need us! 🥰🐾 — The Selene Team
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Kenneth W.
Oct 21, 2026
I cannot take the pump apart to clean…
I cannot take the pump apart to clean it Is it meant to be taken apart or not Zoe is finally using the fountain Very easy to clean except for the inability to take apart pump
Response from Get SeleneOct 21, 2026
Hi Kenneth, we're so happy to hear that Zoe is finally enjoying her Selene fountain! 🥰❤️ We're also glad you've found it easy to clean overall. We'd love to help you with the pump! Please reach out to us at [email protected], and our team will be happy to send you a step-by-step cleaning guide to help you properly clean and maintain it. Thank you for sharing your experience, Kenneth. We want to make caring for Zoe's fountain as easy as possible, and we're always here whenever you need a hand! 🐶🐾 — The Selene Team
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Deirdre K.
Oct 21, 2026
Love the water fountain
The water fountain is great. My dog was very inquisitive when I first set it up and now makes use of it. The support team were very helpful when I had questions.
Response from Get SeleneOct 21, 2026
Hi Deirdre, we're so glad your pup's curiosity turned into a love for his new fountain! 🥰🐶 It's always lovely watching our furry friends discover something new and get comfortable with it. We're also happy our support team was able to answer your questions and make things easier for you. Thank you for choosing Selene and sharing your experience, Deirdre. Sending lots of love to your sweet pup! ❤️🐾 — The Selene Team
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N. M.
Oct 21, 2026
The product is meh. Beware subscription cost
The product is meh - not revolutionary as suggested and my dogs were kind of scared of it at first. The subscription opt in is apparently not optional and incredibly expensive with no response from customer care so I’ve been charged an additional 60USD. They made re-entry and password reset difficult although was eventually able to get in and cancel further subscriptions. Do not recommend in general, the dogs drink the same as before. Product ok. Company lack of response and no refund for subscription I didn’t know I had. Careful with this one.
Response from Get SeleneOct 21, 2026
Hi N, we sincerely apologize that your experience with Selene hasn't been what you hoped for. We understand how upsetting it must have been to encounter unexpected charges, especially when you were having difficulty reaching our team for assistance. This certainly isn't the experience we want for you. We'd also like to gently clarify that our filter subscription is completely optional and is not required when purchasing a Selene fountain. Customers are welcome to choose a one-time purchase or recurring deliveries, whichever works best for their needs. We're truly sorry if this wasn't made clear enough during your ordering experience, and we appreciate you bringing this to our attention. We'd love the opportunity to personally look into what happened and help make things right. Please reach out to us at [email protected] and reference this Trustpilot review so our team can prioritize your concerns, review the charges, and work with you toward a resolution. Thank you for taking the time to share your experience. Your concerns matter to us, and we hope you'll give us the opportunity to provide the care and support you deserve. We're here to help and would really appreciate the chance to turn this experience around for you. — The Selene Team
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Cara
Oct 21, 2026
I had a problem with the water flow
I had a problem with the water flow, I sent an email asking how to fix my problem. Within 30 min I had an email telling me how to fix my problem. Thank you. It worked.
Response from Get SeleneOct 21, 2026
Hi Cara, we're so glad the troubleshooting steps worked and your fountain is running properly again! 🥰❤️ It's wonderful that our team was able to get back to you quickly and help you resolve the issue. Thank you for reaching out and giving us the opportunity to help. We hope your furry friend continues enjoying the fountain, and we're always just a message away if you need anything else! 🐾 — The Selene Team
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