Get SeleneReviews of get-selene.com

Response from Get SeleneOct 8, 2026

Thank you so much for sharing Arielle’s story with us, Peachie! ❤️ It’s clear how much love and care you put into looking after your sweet girl, and we’re so glad you decided to give Selene a try! 🐾 It’s so lovely to hear that Arielle is already warming up to her new fountain! Sometimes our pups just need a little time to get comfortable with something new, so seeing her give it a chance on the very first day must have been such a sweet moment. We hope it becomes something she looks forward to every day! 🐶 We truly appreciate your trust and thoughtful recommendation, Peachie. Thank you for giving us the opportunity to be part of Arielle’s daily routine. ❤️ — The Selene Team

Response from Get SeleneOct 8, 2026

Thank you so much for sharing this with us, Elena! ❤️ We’re so happy to hear that your pups are loving their fountain and drinking more water! It’s always wonderful knowing our furry friends are enjoying something that makes their daily routine a little better. 🐾 We also appreciate you mentioning that you’d love to see an upgraded version of the bowl! We’d be happy to hear more about what improvements or features you have in mind, as feedback from pet parents like you helps us understand what matters most. Thank you again for your kind words and for giving Selene a place in your pups’ daily routine, Elena! ❤️ — The Selene Team

Response from Get SeleneOct 8, 2026

Hi Macey, We sincerely apologize that your experience with Selene hasn’t been what you had hoped for. We understand how disappointing it can be when something you were excited to receive doesn’t work out as expected, and we’d really appreciate the opportunity to help. We’d also like to clarify that Selene offers both one-time purchase and subscription options, and subscriptions are entirely optional. Customers can manage or cancel them at any time online, and our team is always happy to assist. We’d love to look into your concerns personally, but we haven’t been able to locate your order with the information available here. We’ve sent an information request through Trustpilot, and you’re welcome to respond there or email us at [email protected] with your order details and reference this review so we can prioritize your request. Thank you for bringing this to our attention, Macey. Once we can locate your order, we’ll work with you directly to help get things sorted out. — The Selene Team

Response from Get SeleneOct 7, 2026

Thank you so much for the love! ❤️ We’re so happy your Selene fountain has been a hit with you and your furry friend. 🐾 We hope it continues to be a happy little part of your pup’s everyday routine for many years to come! 🐶💧❤️ — The Selene Team

Response from Get SeleneOct 8, 2026

Hi Genella, We sincerely apologize for the worry and disappointment you've experienced with your order. We understand how important it is to feel confident about your purchase, especially when you have questions about your shipping details and the items included. We'd really appreciate the opportunity to look into this personally and help clear things up. We'd love to take a closer look, but we don't have enough information from your review to locate your order or correspondence just yet. We've sent an information request here on Trustpilot so we can better understand what happened. If you're comfortable, please respond with your order details. If you'd prefer to keep your information private, you're more than welcome to email us at [email protected] and reference this Trustpilot review so we can prioritize your request. Thank you for bringing this to our attention, Genella. Once we're able to locate your order, we'll work with you directly to review your concerns and help get things sorted out. — The Selene Team

Response from Get SeleneOct 7, 2026

Hi Suzy, we sincerely apologize for the worry and disappointment this has caused, especially when you’ve only had your fountain for a couple of months. We understand how important it is to feel supported when something isn’t working as expected, and we’re sorry this experience left you feeling otherwise. We tried locating your order and correspondence using the name provided here but weren’t able to find a match. A flashing power light can sometimes indicate that the fountain needs to be recharged, but we’d love to take a closer look and help figure this out with you. We’ve sent an information request here on Trustpilot to help us locate your order. If you’re comfortable, you’re welcome to respond with your order details. If you’d prefer to keep that information private, please email us directly at [email protected] and reference this Trustpilot review so we can prioritize looking into this for you. Once we’re able to locate your order, we’ll work with you directly and stay with you until everything is fully resolved. — The Selene Team

Response from Get SeleneOct 7, 2026

Thank you so much for sharing this, Karen! ❤️ It sounds like your cats were quick to claim the new fountain for themselves! 🐱🐾 We love that you’re giving your Morkie the time to get comfortable with it at his own pace—sometimes our furry friends just need a little time to warm up to something new. We’re so happy you’ve been enjoying your Selene fountain so far, and hopefully your Morkie joins the fan club soon! 🐶❤️ — The Selene Team

Response from Get SeleneOct 7, 2026

Betsy, we absolutely love hearing this! ❤️ With three cats and a dog, you have quite the little fur family, and it makes us so happy knowing they’ve all found a favorite place to stop for a drink. 🐱🐶🐾 There’s something extra sweet about seeing all of our pets enjoy the same thing, especially when they each have their own little personalities and preferences. We hope your whole crew continues loving their fountain for many happy, hydrated years together! 💧❤️ — The Selene Team