Get SeleneReviews of get-selene.com

Response from Get SeleneFeb 3, 2026

Hi Richard, We’re really sorry to hear about your experience, and we completely understand how frustrating this must be—especially while you’re traveling with your dog. That’s not the experience we want for any of our customers. We absolutely want to make this right. If your order hasn’t arrived as expected, we’re more than willing to help resolve this as quickly as possible, whether that means locating the shipment or arranging a refund if appropriate. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and work on a solution for you. Our support team is here to help, and we’re committed to fixing this. Thank you for bringing this to our attention—we truly hope to turn this around for you. — The Selene Team

Response from Get SeleneFeb 7, 2026

Hi Sarah, This made us smile — thank you so much for your kind words! 🤍 We’re so happy to hear that you’re finding it easy to clean and that your cats love it. That’s exactly what we designed it for — convenience for you and fresh, enjoyable water for them 🐾 It truly means a lot that you’d call it the best product you’ve bought. Thank you for trusting us and for taking the time to share your experience! -The Selene Team

Response from Get SeleneFeb 7, 2026

Hi Tatiana, First, we truly appreciate you taking the time to share your experience. We’re really sorry to hear that this felt frustrating and disappointing — that’s never the experience we want for any of our customers. We understand how upsetting it can feel when expectations around shipping and product updates don’t align the way you hoped. The release of the wireless version was not intended to mislead anyone, and we sincerely apologize if the timing made it feel that way. That said, we absolutely want the opportunity to make this right for you. Please reach out to our support team directly with your order number, and we’ll personally review your case and see what we can do to properly assist you. Your satisfaction truly matters to us, and we’re more than willing to work toward a fair resolution. We hope you’ll allow us the chance to turn this around. -The Selene Team

Response from Get SeleneJan 27, 2026

Hi Ralph, Thank you so much for sharing this! We’re really happy to hear that your dogs are enjoying both the clean water and the gentle sound of the fountain. It’s wonderful to know they’re drinking more each day and we love that it’s made things more convenient for you too. Helping pet parents make hydration easier (and healthier) is exactly why we do what we do. Thanks again for choosing Selene and trusting us with your dogs’ daily care. We’re always here if you need anything! 💛🐶 - The Selene Team

Response from Get SeleneJan 27, 2026

Hi Allison, Thank you so much for sharing this! It honestly made us smile! 🥹🐾 We love how you described your dog running to the bowl when he hears the sound of the water. That’s such a sweet moment. It’s amazing to hear that the transition was easy for him and that he’s now drinking more water. That’s exactly what we hope for every pet who uses our fountain. Thank you for trusting Selene and for being such a thoughtful pet parent. If you ever need anything or have questions, we’re always here to help 💛 -The Selene Team

Response from Get SeleneJan 27, 2026

Hi Terry, Thank you so much for taking the time to leave this review, it truly means a lot to us 🫶 We’re so happy to hear that your dogs took to the fountain right away! That’s always the best feeling, especially knowing they’re staying hydrated and comfortable. As fellow pet parents, we know how important it is to find products our pets actually love (and accept without hesitation 😄). If you ever have questions, need tips, or just want to share how your pups are doing, our team is always here for you. Thank you again for trusting Selene. We’re so grateful to be part of your pets’ daily routine 💧🐾 -The Selene Team

Response from Get SeleneJan 24, 2026

Hi Hope, Thank you so much for this wonderful review! 🐾💙 We’re thrilled to hear that Chilli is loving his new water bowl — dachshunds have great taste 😉. Knowing that the filtration helps with hard water and gives you peace of mind means everything to us. We put a lot of care into making something durable, effective, and truly beneficial for pets, so your feedback really validates that. Thank you for trusting us with Chilli’s hydration, and we hope this bowl serves your family well for many years to come! -The Selene Team

Response from Get SeleneJan 24, 2026

Hi Lisa, Thank you so much for taking the time to share this! 🐾💙 We love hearing that all of your babies — from your German Shepherd puppy to your senior Chihuahua and even the cats — are enjoying the water bowl. That’s exactly what it was designed for. We’re especially happy to hear that it’s helping with increased water intake, easy refills, and less mess (the mat is a lifesaver 😄). Thank you for trusting us, and we hope it continues to make daily life a little easier for you and your pets! -The Selene Team