Get SeleneReviews of get-selene.com

Response from Get SeleneJun 8, 2026

Thank you for sharing your feedback, Susan! It's completely normal for dogs to take a little time to get used to a new fountain, especially if they've only used traditional water bowls before. We hope your pup becomes more comfortable with it as they get familiar with the flowing water. We also appreciate your note about the fountain needing to stay plugged in. We understand that can come as a surprise if you're expecting a cordless unit. If you have any questions about setup or getting the most out of your fountain, our team is always happy to help. Thank you for choosing Selene, and we hope your furry friend enjoys fresh, flowing water for years to come! 🐾💙 -The Selene Team

Response from Get SeleneJun 8, 2026

Thank you so much for your wonderful review! 💙 We're delighted to hear that your cat and dogs are loving their Selene fountain and that it's helping keep their water fresh and clean. It's especially great to hear that the filtration system is catching all the fur, debris, and everyday messes that come with happy, active pets! We truly appreciate you sharing your experience and maintenance routine with other pet parents. Knowing that the fountain has been working well for your furry family for the past several months means a lot to us. Thank you for your recommendation and for being part of the Selene family. Please give your cat and pups some extra pets from us! 🐾 -The Selene Team

Response from Get SeleneJun 6, 2026

Hi Chuli, Thank you! We're so happy to hear that your fur baby is drinking even more water with the Selene Doggy Fountain. It's wonderful that you've noticed a difference, especially since she was already a good water drinker. Keeping pets well-hydrated is exactly what we hope to help with, so your feedback means a lot to us. Thank you for your support, and we're delighted that the fountain has been a good buy for you and your pup! -The Selene Team

Response from Get SeleneJun 6, 2026

Hi Barbara, Thank you so much for your wonderful 5-star review! We're delighted to hear that your dog is enjoying the fountain and feels comfortable drinking from it, even while it's running. It's great to know that the 4L size is working well for your pup. We truly appreciate your recommendation and are grateful that you chose our fountain for your furry friend. Wishing you and your dog many happy and hydrated days ahead! -The Selene Team

Response from Get SeleneJun 5, 2026

Hi Alan, Thank you for sharing your concern. We completely understand why you may have questions when the shipping origin shown in the tracking information differs from our business address. While our company is based in Sheridan, Wyoming, we utilize international fulfillment hubs, including locations in Asia, to efficiently process and ship orders. Because of this, tracking updates may sometimes display locations that differ from our registered business address. Please rest assured that our team is here to support you throughout the entire delivery process. We actively monitor shipments and are always available to assist with any questions or concerns until your package has been successfully delivered. If you'd like us to review your order and tracking details, please feel free to contact our support team directly. We'll be happy to help and provide any additional information you may need. -The Selene Team

Response from Get SeleneJun 4, 2026

Thank you so much for your review, Christian! We're thrilled to hear that the fountain was easy to assemble and, most importantly, that it's working well for your pup. We're also glad our support team was able to answer your questions quickly. And we have to admit, your comment gave us a good laugh! 😄 While we can't help with the scotch requests, we're happy to hear your dog is enjoying plenty of fresh water instead. Thank you for choosing Selene and for sharing your experience with us. Give your furry friend some extra belly rubs from our team! 🐾 -The Selene Team

Response from Get SeleneJun 4, 2026

Thank you so much for your thoughtful review, Lesa! We're thrilled to hear that the 7L Doggy Fountain has made such a difference for you and your two dogs. Having to refill it only once a day and knowing your pups still have access to water even during a power outage are exactly the kinds of conveniences we designed it for. It means a lot to us that you took the time to share your experience. We hope your furry companions continue to enjoy fresh, accessible water every day! Thank you for being part of the Selene family. 🐾💙 -The Selene Team

Response from Get SeleneJun 4, 2026

Thank you so much for your wonderful review, Hjack! We're delighted to hear that Whiskey is enjoying his new water bowl, especially at 14 years young! It means a lot to us to know that our fountain is helping keep senior pups happy and hydrated. Please give Whiskey some extra pets from all of us at Selene, and thank you for choosing us for your furry companion. Wishing you and Whiskey many more happy, healthy years together! 🐾💙 -The Selene Team