Get SeleneReviews of get-selene.com

Response from Get SeleneJun 25, 2026

Hi Paulette, Thank you so much for sharing your experience! Your younger Dachshund certainly sounds like quite the character! 😊 We're glad to hear that, after a little adjustment period, both of your pups have started using and enjoying their Selene fountain. It's actually very common for pets to take a few days to get comfortable with something new, especially when it replaces something they're used to. We're thrilled to know that your Dachshunds are now drinking from it and staying well hydrated. Thank you for choosing Selene and for taking the time to leave a review. Give your adorable pups some extra belly rubs from all of us! -The Selene Team

Response from Get SeleneJun 24, 2026

Hi Sandy, Thank you so much for your wonderful review! We're thrilled to hear that both you and your dogs are loving the Selene Water Fountain. It's fantastic to know that your pups are drinking more water and enjoying drinking directly from the spout. Helping pets stay happy, hydrated, and healthy is exactly what we strive for. We're also delighted that you're enjoying features like the water level indicator and the flexibility of using the fountain either wirelessly or plugged in. Providing pet parents with convenience and peace of mind is incredibly important to us, so hearing that these features have made a difference for you means a lot. Thank you for choosing Selene and for taking the time to share your experience. Give your two lucky pups some extra love from all of us! -The Selene Team

Response from Get SeleneJun 24, 2026

Hi Patti, Thank you so much for sharing this adorable story! We're thrilled to hear that your cat has become such a big fan of the Selene fountain and it's wonderful that she's enjoying it so much! As for your dog, we completely understand. Some pets are naturally a little more cautious when it comes to anything new, especially if they're used to things being a certain way. It's actually quite common for dogs to take some time to warm up to a new fountain, and it sounds like your pup is already curious and learning by watching his feline sibling. We have a feeling he'll be joining her at the fountain before long! Thank you for choosing Selene, and give all three of your furry family members some extra love from us! -The Selene Team

Response from Get SeleneJun 23, 2026

Hi Frank, Thank you for your review! We're so glad to hear that things are going well so far. We hope both you and your furry friend continue to enjoy the Selene fountain and all the benefits of fresh, filtered water. Thank you for choosing Selene, and please don't hesitate to reach out if you ever have any questions or need assistance. We're always happy to help! -The Selene Team

Response from Get SeleneJun 23, 2026

Hi, Thank you for your review! We're glad to hear that you've had a positive experience with our response time. Providing timely support to our customers is very important to us. We hope your replacement pump arrives soon and that the installation process is quick and easy. If you have any questions or need assistance with the switch, please don't hesitate to reach out—our support team will be happy to help. Thank you for choosing Selene, and we hope your furry friend is back to enjoying fresh, flowing water in no time! -The Selene Team

Response from Get SeleneJun 23, 2026

Hi Katherine, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. For fountain orders, delivery typically takes 6–10 business days after processing and shipment. However, occasional carrier delays can occur, which may extend transit times. We understand how frustrating it can be to see a package remain in the same location for an extended period, and we sincerely apologize for the inconvenience. Please know that our customer support team is here to help. To ensure you're reaching the correct support channel, our official customer service email is [email protected]. Unfortunately, there are fraudulent websites and email addresses online, so we always recommend contacting us directly through our official email. If you haven't already, please send us an email at [email protected] with your full name and order number, and our team will be happy to investigate your order status for you. We'll prioritize your case and do our best to provide an update as quickly as possible. We appreciate your patience and look forward to assisting you. -The Selene Team

Response from Get SeleneJun 23, 2026

Hi Kimberly, Thank you so much for your amazing review! As a breeder with seven Frenchies, it means a lot to hear that you compared our fountain with another product and found that Selene came out on top. Knowing that your entire pack loves it is truly the highest compliment we could receive! We also appreciate your honest feedback regarding the filter pricing. Customer feedback like yours is incredibly valuable, and we'll be sure to share your comments with our team as we continue to improve our products and overall experience. Thank you for choosing Selene and for trusting us to help keep your Frenchies happy and hydrated. Give all seven of your adorable pups some extra cuddles from us! -The Selene Team

Response from Get SeleneJun 23, 2026

Hi Robert, Thank you so much for sharing your experience! We're delighted to hear that your 12-year-old GSD is loving his Selene water bowl. It means a lot to know that he's drinking more water and enjoying the fresh, filtered water every day. Keeping our furry friends hydrated is especially important as they get older, so we're thrilled that the fountain has been such a positive addition for him. Thank you for your support and for trusting Selene with your senior pup's hydration needs. Give your handsome boy some extra love from us! -The Selene Team