Get SeleneReviews of get-selene.com

Response from Get SeleneJul 6, 2026

Hi Neil, Thank you so much for your wonderful review! We're so happy to hear that your dog gave the Selene fountain a chance with a little encouragement from you. It's actually quite common for pets to be a bit hesitant around something new, so we're delighted that he quickly warmed up to it and has been enjoying it ever since. We're also thrilled to know that you're loving the crystal-clear, clean water. Providing pets with fresh, filtered water every day is exactly what we designed the Selene fountain to do. Thank you for choosing Selene and for taking the time to share your experience. Give your happy pup some extra love from all of us! -The Selene Team

Response from Get SeleneJul 6, 2026

Hi Jo, Thank you so much for your wonderful review! We're thrilled to hear that Shadow is loving his new Selene drinking fountain and is drinking more water than before. Helping pets stay better hydrated is exactly what we strive for, so it's incredibly rewarding to hear that it's making such a positive difference for him. Thank you for choosing Selene and for taking the time to share your experience. Please give Shadow some extra love and belly rubs from all of us! -The Selene Team

Response from Get SeleneJul 6, 2026

Hi John, Thank you for taking the time to share your feedback. We're so glad to hear that your dogs are loving the water bowl! It means a lot to know the fountain is making a positive difference for them. We're sorry to hear about the issue with the water level indicator and your experience with our support process. Requesting a video is often the fastest way for our technical team to identify the cause and provide the correct solution, but we understand that waiting for the next step can be frustrating. If you haven't already, please reply to your existing email with the requested video or send us a follow-up at [email protected] with your full name and order number. We'll be happy to prioritize your case and work toward a resolution as quickly as possible. Thank you again for your honest feedback. We appreciate the opportunity to make this right. -The Selene Team

Response from Get SeleneJul 6, 2026

Hi Fran, Thank you so much for your wonderful review! We're so happy to hear that your pup loves the Selene water bowl! It's completely normal for some dogs to be a little cautious around something new at first, so we're delighted that he quickly realized there was nothing to be afraid of. Knowing that he's enjoying fresh, flowing water and using the fountain with confidence is exactly what we love to hear. Thank you for choosing Selene and for sharing your experience. Give your happy pup some extra belly rubs from all of us! -The Selene Team

Response from Get SeleneJul 3, 2026

Hi Pastor Kunder, Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. We understand how frustrating it can be when you're excited to use your new fountain and run into issues during setup. We'd be happy to help get everything sorted out. Please email us at [email protected] with your full name and order number, and we'll prioritize your case. We'll also be happy to investigate the missing filter holder and the issue with the water not flowing so we can provide the appropriate solution as quickly as possible. Our team is committed to making sure your fountain is working as intended, and we look forward to resolving this for you. -The Selene Team

Response from Get SeleneJul 3, 2026

Hi Marcia, Thank you for bringing this to our attention, and we're very sorry to hear that one of your fountains was damaged during transit. We'd love the opportunity to make this right. Could you please email us again at [email protected] with your full name, order number, and a photo of the damaged fountain? Once we receive your email, we'll prioritize your case and work with you to provide a resolution as quickly as possible. We sincerely apologize for the inconvenience and appreciate the chance to assist you. -The Selene Team

Response from Get SeleneJul 3, 2026

Hi Cynthia, Thank you so much for your wonderful review! We're thrilled to hear that you and your dogs are loving the Selene fountain. It's fantastic to know that your pups are drinking more regularly and that you're enjoying the convenience of not having to refill it as often as a traditional water bowl. Helping pets stay better hydrated while making life a little easier for pet parents is exactly what we designed Selene to do, so your feedback means a lot to us. Thank you for choosing Selene and for taking the time to share your experience. Give your dogs some extra love from all of us! -The Selene Team

Response from Get SeleneJul 2, 2026

Hi Paul, Thank you so much for taking the time to leave such a detailed and thoughtful review! We're delighted to hear that you've had such a positive experience with your Selene fountain over the past month. It's wonderful to know that you've noticed the benefits of the stainless steel bowl, the impressive battery life, the effectiveness of the filters, and most importantly, that Casey is drinking significantly more water. Hearing that he's staying better hydrated is exactly what we hope for. We also sincerely appreciate your constructive feedback regarding the water level alert. That's an excellent suggestion, and we can certainly understand how a more noticeable notification, such as a flashing light or audible alert, would make it even easier to know when it's time for a refill. We'll be sure to share your recommendation with our product development team as we continue looking for ways to improve the Selene experience. Thank you again for your support, your detailed observations, and for choosing Selene. Please give Casey some extra love from all of us! -The Selene Team