Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Worked with Ian Chapin to purchase a 4K TV. He was excellent to work with and took very good care of me when there was a delay in receiving the TV. Besides receiving the original TV, I decided to purchase another TV and went directly to Ian without hesitation. I have never used Gerhards in the past for any appliances but surely will look to them in the future.

Second time we've purchased at Doylestown Gerhard's and both times were a breeze. Peter helped with washing machine purchase this time and it couldn't have been easier! And Mike the installer was great also! Would highly recommend the Doylestown store. We will use them next time!

Overall, excellent service. Pete was prompt and responsive to all of my questions. Delivery and installation were smooth. Would definitely purchase again.

We had a great experience at the Doylestown location, the associate Lorreta helped us with all of our questions and concerns. She made sure that we were familiar with the appliances and were completely happy with them. She was also very informative about the products we were interested in. I highly recommend going to see Lorreta for all of your appliance needs!

My wife and I have shopped here before… We bought a grill as part of the Fourth of July sale… It came two weeks later than we were told, and arrived damaged… They finally communicated with us and when they tried to install it, the gas line was too short... I discovered this on my own…they took my current long gas line and threw it out After calling customer service to rectify the problem of them throwing out my long gas line, they had no interest in helping me They will not be getting my future business Paul DiMuzio

The Five Stars for this review are specifically for Ashley Williams, Customer Service Supervisor. A Gerhardt service technician came to our home on May 9, 2019 to check what was wrong with one of our ovens and the refrigerator door, which wasn't closing properly. He stated that we needed a new door and it would be ordered, After many phone calls and MUCH confusion on the part of Gerhardt and Fast Appliance I received a notice that the door would be fixed on June 6, 2019. Two technicians came. Fixed the oven, but there was no door! Back to the phone calls where no one seemed to know what I was talking about. Finally on June 14, 2019 I speak with Ashley Williams. She not only apologized for the mess but was actually able to sort it out. She kept me updated on what was happening with the door. The door was installed on June 28,2019. Every major appliance in our kitchen is from Gerhardt. We purchased them from Gerhardt because we expected quality service, not the run around we would get from other vendors. But back to Ashley. She showed genuine concern and was going to make this right. She should be commended for her customer service. Should I need service again, I will not hesitate to contact her and save myself a lot of time.

Worst experience I have had with a merchant in a very long time. I bought a high-end refrigerator and their delivery personnel badly damaged an exterior door that now needs to be replaced. The delivery personnel contacted their supervisor- Anthony- who had them tell my wife that Gerhards would take care of it. This was more than a week ago and they are ignoring our calls and emails. This is just a bad business practice. Avoid this merchant to go to a reputable place instead! The only way they are getting positive reviews is that they are writing them themselves.

Situation was resolved to my satisfaction. Problems with product was recognized. Washer/dryer returned and payment refunded. Appreciate the cooperation from the appliance company. Thanks. Would rate sales, install and service at a negative 10 if possible. Washer and dryer caused water and structural damage to my house due to the excessive vibrations of the units. Units sold were not specified properly or installed properly for the application. Owner of company has refused to accept return of the units in accordance with their return policy on the order. Company's technician inspected the units and the installation and stated that the company should not sold the units to me. Owner and general manager of company have refused to acknowledge the issue or contact me directly.